Root Cause Analysis in Solution Manager 7.2 works towards simplifying the problem resolution process with-in an IT environment. In this Part 1 course, we will review all the necessary prerequisites that are required for enabling RCA. You will learn all the different types of End-to-End Tools that are part of RCA with the focus on Workload Analysis and Exception Analysis. In Part 2 you will learn Change and Trace Analysis.
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I have been doing SAP for 25 years. I have had the privilege of teaching over 14,000 students in various areas of SAP technology and I am currently certified to teach over 35 classes for SAP America. I have conduct SAP training and consulting in multiple countrie and have been on-site to over 70 SAP customers.
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