Welcome to your SAP Access Help Desk

SAP User Self-Help Links

Follow the SAP Access Twitter account and receive scheduled outage notifications, new releases, and updates on any outages. https://twitter.com/sapaccess

SAP Password Reset - reset your SAP user password download SAP GUI or cancel your subscription.

SAP Error Code lookup - enter an SAP error code (i.e. AA729) or keyword to find all related SAP error messages.

SAP Transaction Code lookup - Enter a keyword (i.e. purchasing) to find all related SAP tcodes or, download all 100,000+ SAP transaction codes.

SAP Access FAQ's - Search for common questions & answers about SAP access.


By default, we assign a selection of the most common apps to your user ID. If you want additional apps, follow these four steps so you can get them as quickly as possible.

Watch this video

Go to the Fiori App Finder and search for the app you would like to add to your Launchpad https://fioriappslibrary.hana.ondemand.com/sap/fix/externalViewer/

What kind of data comes with our private client systems? Here is a video demonstrating the amount of data that comes standard in Business Best Practices Data.

Create a New Ticket

The help desk is open Monday – Friday from 8:30 AM until 5:30 PM Eastern Standard Time. You may submit a ticket at anytime here through the help desk however, we do not have a guaranteed response time and tickets are not responded to on the weekends.


We will accept help desk tickets for the public clients (meaning you are in clients 100 or 800) for ONLY the following:

  • Service outages
  • Error Messages (Include SU53 or screenshot)
  • Requesting a FIORI App
  • Requesting a transport
  • Please note that if the system is down, we are instantly notified, and the Basis Team will begin work to get the system back up 24/7.

    Helpful Links

    Need SAP Access?

    Login to real SAP systems to learn, practice and explore SAP functionality on your own. Access SAP BPP or IDES systems with preconfigured sample data and transactions.

    SAP Access

    Need Help with Getting Started?

    Sign up for a live, one-on-one SAP access setup session and we'll get you logged into SAP.

    SAP Access Setup

    Need to Install the SAP GUI?

    Enroll in this FREE course to learn about the SAP GUI, and got through a live SAP GUI installation step-by-step so that you can comfortably install the GUI on your own computer.

    Installing the SAP GUI

    Need to Download the SAP GUI?

    Use this link to get to the SAP GUI download page (for current subscribers only).

    GUI Download Page