S/4HANA - Order to Cash Process

S/4HANA - Order to Cash Process

This course will cover the Order-to-cash process in SAP S/4HANA Logistics from beginning to end. We will create Master Data and then use that data in the creation of the Sales Order, Delivery, Pick, Pack, and Goods Issue. As a new SAP student - at the end of the course, you will understand how to run the complete OTC cycle in S/4HANA. As an SAP Professional with knowledge of ECC, you will get an insight into the changes/enhancements in S/4HANA.     

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Course Goal

  • Understanding of process and strategies before OTC starts in SAP
  • Understand the mapping of business organization structure to S/4HANA OTC organization structure
  • Create master data required for OTC and understand business relevance
  • Execute the OTC cycle end-to-end in S/4HANA with business mapping to the documents
  • Understand key differences/enhancements from ECC to S/4HANA in the OTC cycle


  • Consultants
  • End users
  • Executives and Managers
  • IT/Business analysts
  • Project Managers
  • Project team members


Lesson Plan

1 Meet your Instructor / Agenda Preview
2 Course Overview - Lesson Index
General Overview - Sales and Distribution
3 Sales planning and stocking
4 Channel sales
5 Distribution Channel strategies
Overview of OTC in SAP S/4HANA
6 Components of S/4HANA
7 S/4HANA Master Data Requirements
8 S/4HANA Master Data - Material Master
Organization Structure of OTC in S/4HANA
9 Organization structure
The Business partner (Customer master) in OTC S/4HANA
10 Business partner - General Role demo in SAP
11 Business partner - Sales Role demo in SAP
12 Business partner - Finance role demo in SAP
Pricing and Packing Master Data
13 Pricing Master data - SAP demo
14 Packing Master data - SAP demo
Documents Overview
15 OTC Transaction flow
Customer order booking
16 Create Sales order - SAP demo
17 ATP in sales order - SAP demo
Delivery processing
18 Delivery creation- SAP demo
19 Shipment Process - SAP demo
Customer Invoice
20 Customer Billing Process - SAP demo
Credit management
21 Credit management overview
22 Credit management - demo in SAP
Utilities for OTC in S/4HANA
23 Utilities Overview
24 Document flow - SAP demo
25 Incompletion log - SAP demo
Available to promise (ATP) - Utilities for OTC
26 Back orders processing - SAP demo
27 Rescheduling - SAP demo
Worklists - Utilities for OTC
28 Outbound delivery monitor - SAP demo
29 Billing duelist - SAP demo
Fiori - SAP User experience layer
30 Fiori overview
31 Fiori - Demo
32 Summary
33 Handout - Transactions, Key Points, Key Report list, Practice Exercise
34 Course content Handout


Pramod Bangalore

4.6 Average Rating

6 Reviews

47 Students

2 Courses

Pramod Bangalore

SAP Solution Architect-MM,PP,SD

Pramod Bangalore has been working in SAP since 1997, prior to which had a stint in manufacturing industry as a supply chain executive for 8 years.His core expertise in SAP is materials management module, He has been successful in multiple implementations of SAP across industry sectors in a global environment and also works on additional modules like Production Planning and quality management module. Over past 8 years he has been working with a additional role of SAP functional solution architect and a system integrator. Keeping in touch with the digital transformation, he is now working on supply chain analytics and has designed a IoT solution for plant maintenance.

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SAP Training for Businesses

Language: English
Level: Intermediate
Duration: 3.50 hours
Type:  Instructor-led
Release: S/4 HANA
Category: SAP Logistics

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