SAP IS-U/CCS Overview
IC0726

SAP IS-U/CCS Overview

SAP IS-U CCS (SAP IS-Utilities Customer Care and Services) is an industry solution from SAP which is built to serve the needs of a customer-oriented utility company. Learn how this solution is integrated with standard SAP financial information while providing specific industry customer support, business processes, and master data.

4  Reviews   4.5 of 5.0

Course Goal

  • Define SAP IS-U/CCS and how it is integrated in the SAP environment
  • Explore the benefits of implementing IS-U/CCS with SAP CRM
  • Identify the various integration components of the SAP Utilities solution
  • Become familiar with the various IS-U/CCS business processes
  • Identify top level IS-U Technical and Master Data

Audience

  • Consultants
  • End users
  • Executives and Managers
  • IT/Business analysts
  • Project Managers
  • Project team members

Exam/Certificate


Lesson Plan

2
SAP IS-U/CCS overview
3
How is CRM used with IS-U?
4
IS-U/CCS Business Processes

5
Integration with SAP
6
The Customer Interaction Center

7
Master Data Overview
8
A look at Technical Master Data
9
A look at Business Master Data

10
A quick look at Work Orders

11
Summary
12
Course slides - PDF
13
Course Handout - PDF

Instructor

Camille Barnes

4.5 Average Rating

4 Reviews

16 Students

1 Courses

Camille Barnes

Owner of ACCLAIM TECH SOLUTIONS LLC. / SAP Consultant & Authorized Reseller

Sr. SAP Solution Consultant, President of Acclaim Tech Solutions LLC. an Authorized SAP Reseller, offering several years of experience implementing, administrating configuring, testing and supporting SAP solutions (IS-U/CCS, SD/MM, PM, Security & Authorization) for local and federal government sites and Fortune 500 companies.

SAP Functional Consultant with over 10 years of SAP project implementation experience and 3 full life-cycle implementations, upgrades and projects, following ASAP methodology phases entailing project preparation, business blueprint, configuring SAP based on best practices, creating scripts & post-production support

- Experienced in SAP security, configuration, user acceptance and integration testing
- SAP FICA and SAP FICO configuration and testing
- Working knowledge of integration points between MM, WM and FI/CO
- Identify opportunities for improving business processes
- Translates business and/or process requirements into functional requirements 
- Documenting processes and procedures
- End-User training 
- Front-End Web Design utilizing HTML5, CSS, JQuery, Responsive Design with Bootstrap

 

Student Feedback

4.5

Average Rating

Reviews

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SAP Training for Businesses

Language: English
Level: Beginner
Duration: 0.5 hours
Type:  Instructor-led
Release: ECC 6.0
Category: SAP Solutions Overview

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