SAP Training: SAP IS-U/CCS Overview

SAP IS-U/CCS Overview

SAP IS-U CCS (SAP IS-Utilities Customer Care and Services) is an industry solution from SAP which is built to serve the needs of a customer-oriented utility company. Learn how this solution is integrated with standard SAP financial information while providing specific industry customer support, business processes, and master data.

In this course you will learn:

4  Reviews    4.5 of 5.0

Course Goal

  • Define SAP IS-U/CCS and how it is integrated in the SAP environment
  • Explore the benefits of implementing IS-U/CCS with SAP CRM
  • Identify the various integration components of the SAP Utilities solution
  • Become familiar with the various IS-U/CCS business processes
  • Identify top level IS-U Technical and Master Data


  • Consultants
  • End users
  • Executives and Managers
  • IT/Business analysts
  • Project Managers
  • Project team members
  • System Administrators

Lesson Plan

Lesson Description Preview
1 Introduction to Course Preview
SAP IS-U/CCS Overview
2 SAP IS-U/CCS overview
3 How is CRM used with IS-U?
4 IS-U/CCS Business Processes
Integration Points
5 Integration with SAP
6 The Customer Interaction Center
Master Data
7 Master Data Overview
8 A look at Technical Master Data
9 A look at Business Master Data
Work Management
10 A quick look at Work Orders
11 Summary
12 Course slides - PDF
13 Course Handout - PDF


Camille Barnes

4.5 Average Rating

4 Reviews

16 Students

1 Courses

Owner of ACCLAIM TECH SOLUTIONS LLC. / SAP Consultant & Authorized Reseller

Toledo, Ohio, US

Sr. SAP Solution Consultant, President of Acclaim Tech Solutions LLC. an Authorized SAP Reseller, offering several years of experience implementing, administrating configuring, testing and supporting SAP solutions (IS-U/CCS, SD/MM, PM, Security & Authorization) for local and federal government sites and Fortune 500 companies.

SAP Functional Consultant with over 10 years of SAP project implementation experience and 3 full life-cycle implementations, upgrades and projects, following ASAP methodology phases entailing project preparation, business blueprint, configuring SAP based on best practices, creating scripts & post-production support

- Experienced in SAP security, configuration, user acceptance and integration testing
- SAP FICA and SAP FICO configuration and testing
- Working knowledge of integration points between MM, WM and FI/CO
- Identify opportunities for improving business processes
- Translates business and/or process requirements into functional requirements 
- Documenting processes and procedures
- End-User training 
- Front-End Web Design utilizing HTML5, CSS, JQuery, Responsive Design with Bootstrap


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Language: English
Level: Beginner
Duration: 0.5 hours
Type:  Instructor-led
Delivery: Online, instructor-led
Release: ECC 6.0
Category: SAP Solutions Overview

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SAP Student testimonial
I have truly enjoyed my company`s purchase of MMC`s training. The modules are clear & easy to understand. They provide a great learning tool for both novice & experienced SAP users seeking increased SAP knowledge or just refresher training.
-Lionel  J.
Sr. Business Analyst
National DCP

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