SAP IS-U/CCS Overview
SAP IS-U CCS (SAP IS-Utilities Customer Care and Services) is an industry solution from SAP which is built to serve the needs of a customer-oriented utility company. Learn how this solution is integrated with standard SAP financial information while providing specific industry customer support, business processes, and master data.
In this course you will learn:
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Course Goal
- Define SAP IS-U/CCS and how it is integrated in the SAP environment
- Explore the benefits of implementing IS-U/CCS with SAP CRM
- Identify the various integration components of the SAP Utilities solution
- Become familiar with the various IS-U/CCS business processes
- Identify top level IS-U Technical and Master Data
Audience
- Consultants
- End users
- Executives and Managers
- IT/Business analysts
- Project Managers
- Project team members
- System Administrators
Lesson Plan
| Lesson | Description | Preview |
| Welcome | ||
| 1 | Introduction to Course | Preview |
| SAP IS-U/CCS Overview | ||
| 2 | SAP IS-U/CCS overview | |
| 3 | How is CRM used with IS-U? | |
| 4 | IS-U/CCS Business Processes | |
| Integration Points | ||
| 5 | Integration with SAP | |
| 6 | The Customer Interaction Center | |
| Master Data | ||
| 7 | Master Data Overview | |
| 8 | A look at Technical Master Data | |
| 9 | A look at Business Master Data | |
| Work Management | ||
| 10 | A quick look at Work Orders | |
| Conclusion | ||
| 11 | Summary | |
| 12 | Course slides - PDF | |
| 13 | Course Handout - PDF | |
Instructor
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15 Students
1 Courses
Owner of ACCLAIM TECH SOLUTIONS LLC. / SAP Consultant & Authorized Reseller
Toledo, Ohio, US
Sr. SAP Solution Consultant, President of Acclaim Tech Solutions LLC. an Authorized SAP Reseller, offering several years of experience implementing, administrating configuring, testing and supporting SAP solutions (IS-U/CCS, SD/MM, PM, Security & Authorization) for local and federal government sites and Fortune 500 companies.
SAP Functional Consultant with over 10 years of SAP project implementation experience and 3 full life-cycle implementations, upgrades and projects, following ASAP methodology phases entailing project preparation, business blueprint, configuring SAP based on best practices, creating scripts & post-production support
- Experienced in SAP security, configuration, user acceptance and integration testing
- SAP FICA and SAP FICO configuration and testing
- Working knowledge of integration points between MM, WM and FI/CO
- Identify opportunities for improving business processes
- Translates business and/or process requirements into functional requirements
- Documenting processes and procedures
- End-User training
- Front-End Web Design utilizing HTML5, CSS, JQuery, Responsive Design with Bootstrap
Student Feedback
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| Language: | English |
| Level: | Beginner |
| Duration: | 0.5 hours |
| Type: | Instructor-led |
| Delivery: | Online, instructor-led |
| Release: |
ECC 6.0 |
| Category: | SAP Solutions Overview |
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