SAP IS-U/CCS Overview
SAP IS-U CCS (SAP IS-Utilities Customer Care and Services) is an industry solution from SAP which is built to serve the needs of a customer-oriented utility company. Learn how this solution is integrated with standard SAP financial information while providing specific industry customer support, business processes, and master data.
4 Reviews 4.5 of 5.0
Course Goal
- Define SAP IS-U/CCS and how it is integrated in the SAP environment
- Explore the benefits of implementing IS-U/CCS with SAP CRM
- Identify the various integration components of the SAP Utilities solution
- Become familiar with the various IS-U/CCS business processes
- Identify top level IS-U Technical and Master Data
Audience
- Consultants
- End users
- Executives and Managers
- IT/Business analysts
- Project Managers
- Project team members
- System Administrators
Exam/Certificate
- Certificate of Completion (more certification info)
Lesson Plan
| # | Description | |
|---|---|---|
| Welcome | ||
| 1 | Introduction to Course | Preview |
| SAP IS-U/CCS Overview | ||
| 2 | SAP IS-U/CCS overview | |
| 3 | How is CRM used with IS-U? | |
| 4 | IS-U/CCS Business Processes | |
| Integration Points | ||
| 5 | Integration with SAP | |
| 6 | The Customer Interaction Center | |
| Master Data | ||
| 7 | Master Data Overview | |
| 8 | A look at Technical Master Data | |
| 9 | A look at Business Master Data | |
| Work Management | ||
| 10 | A quick look at Work Orders | |
| Conclusion | ||
| 11 | Summary | |
| 12 | Course slides - PDF | |
| 13 | Course Handout - PDF | |
Instructor
4.5 Average Rating
4 Reviews
16 Students
1 Courses
Owner of ACCLAIM TECH SOLUTIONS LLC. / SAP Consultant & Authorized Reseller
Sr. SAP Solution Consultant, President of Acclaim Tech Solutions LLC. an Authorized SAP Reseller, offering several years of experience implementing, administrating configuring, testing and supporting SAP solutions (IS-U/CCS, SD/MM, PM, Security & Authorization) for local and federal government sites and Fortune 500 companies.
SAP Functional Consultant with over 10 years of SAP project implementation experience and 3 full life-cycle implementations, upgrades and projects, following ASAP methodology phases entailing project preparation, business blueprint, configuring SAP based on best practices, creating scripts & post-production support
- Experienced in SAP security, configuration, user acceptance and integration testing
- SAP FICA and SAP FICO configuration and testing
- Working knowledge of integration points between MM, WM and FI/CO
- Identify opportunities for improving business processes
- Translates business and/or process requirements into functional requirements
- Documenting processes and procedures
- End-User training
- Front-End Web Design utilizing HTML5, CSS, JQuery, Responsive Design with Bootstrap
Student Feedback
4.5
Average Rating
Reviews |
Training 5 or more people?
Unlimited access for your entire SAP team including admin platform and premium reporting.SAP Training for Businesses
| Language: | English |
| Level: | Beginner |
| Duration: | 0.5 hours |
| Type: | Instructor-led |
| Release: |
ECC 6.0 |
| Category: | SAP Solutions Overview |
