IC0786

SAP Customer Service - In-House Repairs

This is the second in a three-part series where you will learn how common business scenarios are managed in the Customer Service module of SAP. In this course, we cover the scenarios with a discussion and demonstration of the In-House repair process (also known as Depot Repair). You will begin at the repair order, go through recording the repair actuals and end at billing!

In this course you will learn:

1 Reviews 4.0 of 5.0

Course Goal

Become familiar with the SAP Customer Service module
Learn about the business scenario for In-House Repair Depot Repair
Manage an in-house repair order from start to finish

Audience

Consultants
End users
IT/Business analysts
Project Managers

Lesson Plan

Lesson	Description	Preview
Introduction
1	Course Introduction	Preview
Repair Orders
2	Looking at Repair Orders
3	Return Deliveries
4	Create a Service Order for Repairs
5	Looking at Service Order Task Lists
6	Planned Costs for Repair Orders
7	Fixed Planned Costs
8	Prepare execution for a Repair Order
9	Looking at the Service Order List Report
Completing the Repair Process
10	Recording the Actuals for In-House Repairs
11	Looking at the Outbound Delivery
12	In-House Repair Billing
13	Requirements and Resource Related Billing
Summary
14	Summary

Instructor

4.6 Average Rating

18 Reviews

83 Students

5 Courses

John von Aspen

SAP Consultant and Published Author

NEWPORT COAST, CA, US

20 Years SAP Consulting Experience
SD/CS Expert Published Author

Technology entrepreneur and author. A business technology expert with 20+ years of experience with SAP projects. Individual contributor with expertise in SAP Order to Cash processes, E-commerce, Credit Card integration, Service Management, CRM, and Logistics functionality.

More Courses by John von Aspen: