SAP Customer Service - In-House Repairs
This is the second in a three-part series where you will learn how common business scenarios are managed in the Customer Service module of SAP. In this course, we cover the scenarios with a discussion and demonstration of the In-House repair process (also known as Depot Repair). You will begin at the repair order, go through recording the repair actuals and end at billing!
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Course Goal
- Become familiar with the SAP Customer Service module
- Learn about the business scenario for In-House Repair Depot Repair
- Manage an in-house repair order from start to finish
Audience
- Consultants
- End users
- IT/Business analysts
- Project Managers
Exam/Certificate
- Certificate of Completion (more certification info)
Lesson Plan
| # | Description | |
|---|---|---|
| Introduction | ||
| 1 | Course Introduction | Preview |
| Repair Orders | ||
| 2 | Looking at Repair Orders | |
| 3 | Return Deliveries | |
| 4 | Create a Service Order for Repairs | |
| 5 | Looking at Service Order Task Lists | |
| 6 | Planned Costs for Repair Orders | |
| 7 | Fixed Planned Costs | |
| 8 | Prepare execution for a Repair Order | |
| 9 | Looking at the Service Order List Report | |
| Completing the Repair Process | ||
| 10 | Recording the Actuals for In-House Repairs | |
| 11 | Looking at the Outbound Delivery | |
| 12 | In-House Repair Billing | |
| 13 | Requirements and Resource Related Billing | |
| Summary | ||
| 14 | Summary | |
Instructor
4.6 Average Rating
18 Reviews
88 Students
5 Courses
SAP Consultant and Published Author
20 Years SAP Consulting Experience
SD/CS Expert Published Author
Technology entrepreneur and author. A business technology expert with 20+ years of experience with SAP projects. Individual contributor with expertise in SAP Order to Cash processes, E-commerce, Credit Card integration, Service Management, CRM, and Logistics functionality.
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Training 5 or more people?
Unlimited access for your entire SAP team including admin platform and premium reporting.SAP Training for Businesses
| Language: | English |
| Level: | Beginner |
| Duration: | 2.0 hours |
| Type: | Instructor-led |
| Release: |
ECC 6.0 S/4 HANA |
| Category: | SAP Logistics |
