SAP Customer Service - In-House Repairs
IC0786

SAP Customer Service - In-House Repairs

This is the second in a three-part series where you will learn how common business scenarios are managed in the Customer Service module of SAP. In this course, we cover the scenarios with a discussion and demonstration of the In-House repair process (also known as Depot Repair). You will begin at the repair order, go through recording the repair actuals and end at billing!

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Course Goal

  • Become familiar with the SAP Customer Service module
  • Learn about the business scenario for In-House Repair Depot Repair
  • Manage an in-house repair order from start to finish

Audience

  • Consultants
  • End users
  • IT/Business analysts
  • Project Managers

Exam/Certificate


Lesson Plan

#Description
Introduction
1 Course Introduction Preview
Repair Orders
2 Looking at Repair Orders
3 Return Deliveries
4 Create a Service Order for Repairs
5 Looking at Service Order Task Lists
6 Planned Costs for Repair Orders
7 Fixed Planned Costs
8 Prepare execution for a Repair Order
9 Looking at the Service Order List Report
Completing the Repair Process
10 Recording the Actuals for In-House Repairs
11 Looking at the Outbound Delivery
12 In-House Repair Billing
13 Requirements and Resource Related Billing
Summary
14 Summary

Instructor

John Von Aspen

4.6 Average Rating

18 Reviews

88 Students

5 Courses

John Von Aspen

SAP Consultant and Published Author

20 Years SAP Consulting Experience
SD/CS Expert Published Author

Technology entrepreneur and author. A business technology expert with 20+ years of experience with SAP projects. Individual contributor with expertise in SAP Order to Cash processes, E-commerce, Credit Card integration, Service Management, CRM, and Logistics functionality.


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SAP Training for Businesses

Language: English
Level: Beginner
Duration: 2.0 hours
Type:  Instructor-led
Release: ECC 6.0
S/4 HANA
Category: SAP Logistics

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