SAP Customer Service - In-House Repairs

This is the second in a three-part series where you will learn how common business scenarios are managed in the Customer Service module of SAP. In this course, we cover the scenarios with a discussion and demonstration of the In-House repair process (also known as Depot Repair). You will begin at the repair order, go through recording the repair actuals and end at billing!

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Course Goal

Become familiar with the SAP Customer Service module
Learn about the business scenario for In-House Repair Depot Repair
Manage an in-house repair order from start to finish

Audience

Consultants
End users
IT/Business analysts
Project Managers

Exam/Certificate

Certificate of Completion (more certification info)

Lesson Plan

Course Introduction

Preview

01:04 mins

Looking at Repair Orders

12:05 mins

Return Deliveries

12:35 mins

Create a Service Order for Repairs

08:39 mins

Looking at Service Order Task Lists

08:36 mins

Planned Costs for Repair Orders

06:00 mins

Fixed Planned Costs

03:33 mins

Prepare execution for a Repair Order

08:13 mins

Looking at the Service Order List Report

06:04 mins

Recording the Actuals for In-House Repairs

13:29 mins

Looking at the Outbound Delivery

07:59 mins

In-House Repair Billing

16:44 mins

Requirements and Resource Related Billing

17:12 mins

Summary

03:10 mins

Instructor

4.6 Average Rating

20 Reviews

111 Students

5 Courses

John Von Aspen

SAP Consultant and Published Author

20 Years SAP Consulting Experience
SD/CS Expert Published Author

Technology entrepreneur and author. A business technology expert with 20+ years of experience with SAP projects. Individual contributor with expertise in SAP Order to Cash processes, E-commerce, Credit Card integration, Service Management, CRM, and Logistics functionality.