SAP Training: SAP Customer Service - In-House Repairs

SAP Customer Service - In-House Repairs

This is the second in a three-part series where you will learn how common business scenarios are managed in the Customer Service module of SAP. In this course, we cover the scenarios with a discussion and demonstration of the In-House repair process (also known as Depot Repair). You will begin at the repair order, go through recording the repair actuals and end at billing!

In this course you will learn:

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Course Goal

  • Become familiar with the SAP Customer Service module
  • Learn about the business scenario for In-House Repair Depot Repair
  • Manage an in-house repair order from start to finish


  • Consultants
  • End users
  • IT/Business analysts
  • Project Managers

Lesson Plan

Lesson Description Preview
1 Course Introduction Preview
Repair Orders
2 Looking at Repair Orders
3 Return Deliveries
4 Create a Service Order for Repairs
5 Looking at Service Order Task Lists
6 Planned Costs for Repair Orders
7 Fixed Planned Costs
8 Prepare execution for a Repair Order
9 Looking at the Service Order List Report
Completing the Repair Process
10 Recording the Actuals for In-House Repairs
11 Looking at the Outbound Delivery
12 In-House Repair Billing
13 Requirements and Resource Related Billing
14 Summary


John von Aspen

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83 Students

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Top Instructor with 5 live courses
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SAP Consultant and Published Author


20 Years SAP Consulting Experience
SD/CS Expert Published Author

Technology entrepreneur and author. A business technology expert with 20+ years of experience with SAP projects. Individual contributor with expertise in SAP Order to Cash processes, E-commerce, Credit Card integration, Service Management, CRM, and Logistics functionality.

More Courses by John von Aspen:
SAP SD Pricing using Cost Plus


Configuring SAP SD Freight Pricing


SAP Customer Service - Field Service


SAP Customer Service - Service Contracts/Sales


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Language: English
Level: Beginner
Duration: 2.0 hours
Type:  Instructor-led
Delivery: Online, instructor-led
Release: ECC 6.0
Category: SAP Logistics

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