IC0786
SAP Customer Service - In-House Repairs
This is the second in a three-part series where you will learn how common business scenarios are managed in the Customer Service module of SAP. In this course, we cover the scenarios with a discussion and demonstration of the In-House repair process (also known as Depot Repair). You will begin at the repair order, go through recording the repair actuals and end at billing!
In this course you will learn:
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Course Goal
- Become familiar with the SAP Customer Service module
- Learn about the business scenario for In-House Repair Depot Repair
- Manage an in-house repair order from start to finish
Audience
- Consultants
- End users
- IT/Business analysts
- Project Managers
Lesson Plan
| Lesson | Description | Preview |
| Introduction | ||
| 1 | Course Introduction | Preview |
| Repair Orders | ||
| 2 | Looking at Repair Orders | |
| 3 | Return Deliveries | |
| 4 | Create a Service Order for Repairs | |
| 5 | Looking at Service Order Task Lists | |
| 6 | Planned Costs for Repair Orders | |
| 7 | Fixed Planned Costs | |
| 8 | Prepare execution for a Repair Order | |
| 9 | Looking at the Service Order List Report | |
| Completing the Repair Process | ||
| 10 | Recording the Actuals for In-House Repairs | |
| 11 | Looking at the Outbound Delivery | |
| 12 | In-House Repair Billing | |
| 13 | Requirements and Resource Related Billing | |
| Summary | ||
| 14 | Summary | |
Instructor
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69 Students
5 Courses
SAP Consultant and Published Author
NEWPORT COAST, CA, US
20 Years SAP Consulting Experience
SD/CS Expert Published Author
Technology entrepreneur and author. A business technology expert with 20+ years of experience with SAP projects. Individual contributor with expertise in SAP Order to Cash processes, E-commerce, Credit Card integration, Service Management, CRM, and Logistics functionality.
More Courses by John von Aspen:
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| Language: | English |
| Level: | Beginner |
| Duration: | 2.0 hours |
| Type: | Instructor-led |
| Delivery: | Online, instructor-led |
| Release: |
ECC 6.0 S/4 HANA |
| Category: | SAP Logistics |
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