SAP Customer Service - Field Service

SAP Customer Service - Field Service

This is the third in a three-part series where you will learn how common business scenarios are managed in the Customer Service module of SAP. In this course, we cover scenarios for SAP Customer Service by examining the Field Service business processes that include sales orders, service orders, and notifications.

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Course Goal

  • Become familiar with the SAP Customer Service module
  • Learn the service business scenario for Field Service


  • Consultants
  • End users
  • IT/Business analysts
  • Project Managers


Lesson Plan

1 Introduction Preview
2 Meet your Instructor
3 Looking at the business scenario
Field Services Sales Orders
4 First look at creating a Sales Order
5 Create an Install Material
6 Add the Install Material
7 Understanding the Requirements Type Options
8 Configuring Requirements Type and Class
9 Updating tables for new Requirements Types
10 Setting a default Requirements Type
11 Display and Review your new Sales Order
12 Create a Work Center
13 Create a Task List
14 Assign task list to a service product
15 A new look at Creating a Sales Order
Completing the Field Service Process
16 Creating the Outbound delivery and Serial Number
17 Looking at Equipment records
18 Updating your orders with Equipment
19 Updating your Service Order - continuing the business process
20 Entering time confirmation for field work
21 How to display equipment history
22 Configuring the Serial Number Profile
Managing Notifications for Field Services
23 Create a Notification
24 Understanding Object Info for Notifications
25 Create a Service Order from a Notification
26 Series Summary


John Von Aspen

4.6 Average Rating

18 Reviews

88 Students

5 Courses

John Von Aspen

SAP Consultant and Published Author

20 Years SAP Consulting Experience
SD/CS Expert Published Author

Technology entrepreneur and author. A business technology expert with 20+ years of experience with SAP projects. Individual contributor with expertise in SAP Order to Cash processes, E-commerce, Credit Card integration, Service Management, CRM, and Logistics functionality.

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SAP Training for Businesses

Language: English
Level: Beginner
Duration: 2.5 hours
Type:  Instructor-led
Release: ECC 6.0
Category: SAP Logistics

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