SAP Customer Service - Field Service
IC0787

SAP Customer Service - Field Service

This is the third in a three-part series where you will learn how common business scenarios are managed in the Customer Service module of SAP. In this course, we cover scenarios for SAP Customer Service by examining the Field Service business processes that include sales orders, service orders, and notifications.

1  Reviews   5.0 of 5.0

Course Goal

  • Become familiar with the SAP Customer Service module
  • Learn the service business scenario for Field Service

Audience

  • Consultants
  • End users
  • IT/Business analysts
  • Project Managers

Exam/Certificate


Lesson Plan

1
00:41 mins
2
Meet your Instructor
01:15 mins
3
Looking at the business scenario
03:54 mins

4
First look at creating a Sales Order
02:44 mins
5
Create an Install Material
06:40 mins
6
Add the Install Material
03:31 mins
7
Understanding the Requirements Type Options
05:40 mins
8
Configuring Requirements Type and Class
09:05 mins
9
Updating tables for new Requirements Types
06:18 mins
10
Setting a default Requirements Type
03:37 mins
11
Display and Review your new Sales Order
03:23 mins
12
Create a Work Center
10:30 mins
13
Create a Task List
07:08 mins
14
Assign task list to a service product
02:01 mins
15
A new look at Creating a Sales Order
04:27 mins

16
Creating the Outbound delivery and Serial Number
19:53 mins
17
Looking at Equipment records
03:55 mins
18
Updating your orders with Equipment
10:01 mins
19
Updating your Service Order - continuing the business process
02:30 mins
20
Entering time confirmation for field work
05:20 mins
21
How to display equipment history
02:47 mins
22
Configuring the Serial Number Profile
04:49 mins

23
Create a Notification
14:32 mins
24
Understanding Object Info for Notifications
02:50 mins
25
Create a Service Order from a Notification
11:49 mins

26
Series Summary
01:48 mins

Instructor

John Von Aspen

4.6 Average Rating

20 Reviews

111 Students

5 Courses

John Von Aspen

SAP Consultant and Published Author

20 Years SAP Consulting Experience
SD/CS Expert Published Author

Technology entrepreneur and author. A business technology expert with 20+ years of experience with SAP projects. Individual contributor with expertise in SAP Order to Cash processes, E-commerce, Credit Card integration, Service Management, CRM, and Logistics functionality.


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SAP Training for Businesses

Language: English
Level: Beginner
Duration: 2.5 hours
Type:  Instructor-led
Release: ECC 6.0
Category: SAP Logistics

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