SAP Training: SAP Customer Service - Service Contracts/Sales

SAP Customer Service - Service Contracts/Sales

This is the first of a three-part series where you will learn how common business scenarios are managed in the Customer Service module of SAP. In this course, we cover the scenarios for service contracts and simple service sales. We will also discuss some of the objects used in CS including equipment and service orders.

In this course you will learn:

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Course Goal

  • Understand how to work within the SAP Customer Service module
  • Learn the service business scenario for Service Contracts and Sales
  • Expand your SAP Sales and Distribution knowledge


  • Consultants
  • End users
  • IT/Business analysts
  • Project Managers

Lesson Plan

Lesson Description Preview
1 The Prequel Preview
2 Course Introduction
3 What are Services?
4 Reporting profitability of services/CS Acronyms
5 Looking at the Scenarios
6 Types of Billing
Simple Service
7 Simple Service
8 Simple Service Demo
Service Contracts
9 Service Contract Intro
10 Service Contract Demo
11 Assign a Functional location
12 Functional Location Details
13 Service Contract Billing
14 Create a Service Order
15 Release Service Order
16 Service Order Operations
17 Working with Planned Costs
18 Material Components
19 Purchase Requisitions
20 Time and Confirmations
21 Purchase Order Costs
22 Completing a Service Order
23 Service Contracts Summary
24 Disclaimer


John von Aspen

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83 Students

5 Courses

Top Instructor with 5 live courses
Top Rated Courses

SAP Consultant and Published Author


20 Years SAP Consulting Experience
SD/CS Expert Published Author

Technology entrepreneur and author. A business technology expert with 20+ years of experience with SAP projects. Individual contributor with expertise in SAP Order to Cash processes, E-commerce, Credit Card integration, Service Management, CRM, and Logistics functionality.

More Courses by John von Aspen:
SAP SD Pricing using Cost Plus


Configuring SAP SD Freight Pricing


SAP Customer Service - Field Service


SAP Customer Service - In-House Repairs


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Language: English
Level: Beginner
Duration: 2.5 hours
Type:  Instructor-led
Delivery: Online, instructor-led
Release: ECC 6.0
Category: SAP Logistics

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