SAP Customer Service - Service Contracts/Sales
IC0782

SAP Customer Service - Service Contracts/Sales

This is the first of a three-part series where you will learn how common business scenarios are managed in the Customer Service module of SAP. In this course, we cover the scenarios for service contracts and simple service sales. We will also discuss some of the objects used in CS including equipment and service orders.

4  Reviews   4.8 of 5.0

Course Goal

  • Understand how to work within the SAP Customer Service module
  • Learn the service business scenario for Service Contracts and Sales
  • Expand your SAP Sales and Distribution knowledge

Audience

  • Consultants
  • End users
  • IT/Business analysts
  • Project Managers

Exam/Certificate


Lesson Plan

1
00:58 mins
2
Course Introduction
05:25 mins
3
What are Services?
08:35 mins
4
Reporting profitability of services/CS Acronyms
06:10 mins
5
Looking at the Scenarios
07:21 mins
6
Types of Billing
03:50 mins

7
Simple Service
01:22 mins
8
Simple Service Demo
08:47 mins

9
Service Contract Intro
03:30 mins
10
Service Contract Demo
11:41 mins
11
Assign a Functional location
06:12 mins
12
Functional Location Details
05:06 mins
13
Service Contract Billing
05:41 mins
14
Create a Service Order
10:28 mins
15
Release Service Order
04:52 mins
16
Service Order Operations
05:34 mins
17
Working with Planned Costs
21:25 mins
18
Material Components
06:30 mins
19
Purchase Requisitions
02:43 mins
20
Time and Confirmations
11:21 mins
21
Purchase Order Costs
02:20 mins
22
Completing a Service Order
06:55 mins

23
Service Contracts Summary
04:06 mins
24
Disclaimer

Instructor

John Von Aspen

4.6 Average Rating

20 Reviews

111 Students

5 Courses

John Von Aspen

SAP Consultant and Published Author

20 Years SAP Consulting Experience
SD/CS Expert Published Author

Technology entrepreneur and author. A business technology expert with 20+ years of experience with SAP projects. Individual contributor with expertise in SAP Order to Cash processes, E-commerce, Credit Card integration, Service Management, CRM, and Logistics functionality.


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4.8

Average Rating

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SAP Training for Businesses

Language: English
Level: Beginner
Duration: 2.5 hours
Type:  Instructor-led
Release: ECC 6.0
S/4 HANA
Category: SAP Logistics

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