CS101
SAP Customer Service
Companies hiring Customer Service Representatives and Coordinators are looking for SAP experience. Learn SAP's Customer Service (CS) module and wow both customers and your employer. A must for anyone working with SAP's Logistics modules.
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Course Goal
- Create billing requests, documents
- Maintain service master and spare parts
- Maintain customers, equipment, task list, functional location
- Customer warranty and service request notifications
- Work with service orders, contracts, maintenance orders
Audience
- End users
- IT/Business analysts
- Project team members
Exam/Certificate
- Formal final exam (timed and graded, see sample SAP exam)
- Certificate of Completion (more certification info)
- Qualifies for Certified SAP Professional designation (view)
Lesson Plan
| # | Description | |
|---|---|---|
| 1 | Maintain Customer Centrally | Preview |
| 2 | Maintain Spare Parts Material | |
| 3 | Service Master | |
| 4 | Maintain Customer Equipment | |
| 5 | Maintain Equipment Task List | |
| 6 | Maintain Customer Functional Location | |
| 7 | Maintain Customer Warranty | |
| 8 | Maintain Customer Service Request Notification | |
| 9 | Create Service Order With Reference | |
| 10 | Create Service Order Quotation | |
| 11 | Maintain Service Contract With Customer | |
| 12 | Goods Issuance for Maintenance Service Order | |
| 13 | Individual Confirmation of Maintenance Order | |
| 14 | Create Billing Request | |
| 15 | Create Billing Document | |
| 16 | Service Order List |
Instructor
4.6 Average Rating
1630 Reviews
17210 Students
125 Courses
Michael Management Instructor Team
This course was developed by the Michael Management Instructor Team. We're passionate about creating the best possible training courses for you and constantly look for ways to make your training more fun and engaging.
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Student Feedback
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Average Rating
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Training 5 or more people?
Unlimited access for your entire SAP team including admin platform and premium reporting.SAP Training for Businesses
| Language: | English |
| Level: | Beginner |
| Duration: | 8 hours |
| Type: | Simulation |
| Release: | ECC 6.0 |
| Category: | SAP Logistics |
| Exam: | 120+ questions |
