SAP Training: SAP Customer Service
SAP Customer Service

CS101

SAP Customer Service

Companies hiring Customer Service Representatives and Coordinators are looking for SAP experience. Learn SAP's Customer Service (CS) module and wow both customers and your employer. A must for anyone working with SAP's Logistics modules.



In this course you will learn:

1  Reviews    5.0 of 5.0

Course Goal

  • Create billing requests, documents
  • Maintain service master and spare parts
  • Maintain customers, equipment, task list, functional location
  • Customer warranty and service request notifications
  • Work with service orders, contracts, maintenance orders

Audience

  • End users
  • IT/Business analysts
  • Project team members

Exam/Certificate



Lesson Plan

Lesson Description Preview
1 Maintain Customer Centrally Preview
2 Maintain Spare Parts Material
3 Service Master
4 Maintain Customer Equipment
5 Maintain Equipment Task List
6 Maintain Customer Functional Location
7 Maintain Customer Warranty
8 Maintain Customer Service Request Notification
9 Create Service Order With Reference
10 Create Service Order Quotation
11 Maintain Service Contract With Customer
12 Goods Issuance for Maintenance Service Order
13 Individual Confirmation of Maintenance Order
14 Create Billing Request
15 Create Billing Document
16 Service Order List



Career Paths

This training course is included in the following SAP Career Paths:

Instructor

Michael Management Instructor Team

4.6 Average Rating

347 Reviews

12494 Students

124 Courses

New York, NY

This course was developed by the Michael Management Instructor Team. We're passionate about creating the best possible training courses for you and constantly look for ways to make your training more fun and engaging.


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Student Feedback

5.0

Average Rating

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Reviews

Ann Thiel
Ann Thiel
EDF Renewable Energy
7/30/2017

I liked the course a lot but it was a lot of information to retain for one final exam. Why did you teach only IW41 when IW42 is an easier T-code for people to use?




Level: Beginner
Duration: 8 hours
Type:  Simulation
Delivery: Online, self-study
Release: ECC 6.0
Category: SAP Logistics
Exam:  120+ questions

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MMC has been very helpful for me! The training helped me land my current role and taught me how to work productively.
-Teresa  C.
Senior Accountant
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