SAP Customer Service
CS101

SAP Customer Service

Companies hiring Customer Service Representatives and Coordinators are looking for SAP experience. Learn SAP's Customer Service (CS) module and wow both customers and your employer. A must for anyone working with SAP's Logistics modules.

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Course Goal

  • Create billing requests, documents
  • Maintain service master and spare parts
  • Maintain customers, equipment, task list, functional location
  • Customer warranty and service request notifications
  • Work with service orders, contracts, maintenance orders

Audience

  • End users
  • IT/Business analysts
  • Project team members

Exam/Certificate


Lesson Plan

#Description
1 Maintain Customer Centrally Preview
2 Maintain Spare Parts Material
3 Service Master
4 Maintain Customer Equipment
5 Maintain Equipment Task List
6 Maintain Customer Functional Location
7 Maintain Customer Warranty
8 Maintain Customer Service Request Notification
9 Create Service Order With Reference
10 Create Service Order Quotation
11 Maintain Service Contract With Customer
12 Goods Issuance for Maintenance Service Order
13 Individual Confirmation of Maintenance Order
14 Create Billing Request
15 Create Billing Document
16 Service Order List

Instructor

Michael Management Instructor Team

4.6 Average Rating

1788 Reviews

17611 Students

121 Courses

Michael Management Instructor Team 
This course was developed by the Michael Management Instructor Team. We're passionate about creating the best possible training courses for you and constantly look for ways to make your training more fun and engaging.

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SAP Training for Businesses

Language: English
Level: Beginner
Duration: 8 hours
Type:  Simulation
Release: ECC 6.0
Category: SAP Logistics
Exam:  120+ questions

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SAP Career Path

This training course is included in the following SAP Career Paths:

Customer Service Specialist