CS101

SAP Customer Service

Companies hiring Customer Service Representatives and Coordinators are looking for SAP experience. Learn SAP's Customer Service (CS) module and wow both customers and your employer. A must for anyone working with SAP's Logistics modules.

In this course you will learn:

1 Reviews 5.0 of 5.0

Course Goal

Create billing requests, documents
Maintain service master and spare parts
Maintain customers, equipment, task list, functional location
Customer warranty and service request notifications
Work with service orders, contracts, maintenance orders

Audience

End users
IT/Business analysts
Project team members

Exam/Certificate

Formal final exam (timed and graded, see sample SAP exam)
Certificate of Completion (more certification info)
Qualifies for Certified SAP Professional designation (view)

Lesson Plan

Lesson	Description	Preview
1	Maintain Customer Centrally	Preview
2	Maintain Spare Parts Material
3	Service Master
4	Maintain Customer Equipment
5	Maintain Equipment Task List
6	Maintain Customer Functional Location
7	Maintain Customer Warranty
8	Maintain Customer Service Request Notification
9	Create Service Order With Reference
10	Create Service Order Quotation
11	Maintain Service Contract With Customer
12	Goods Issuance for Maintenance Service Order
13	Individual Confirmation of Maintenance Order
14	Create Billing Request
15	Create Billing Document
16	Service Order List

Career Paths

This training course is included in the following SAP Career Paths:

Customer Service Specialist

Instructor

4.6 Average Rating

297 Reviews

12375 Students

124 Courses

Michael Management Instructor Team

New York, NY

This course was developed by the Michael Management Instructor Team. We're passionate about creating the best possible training courses for you and constantly look for ways to make your training more fun and engaging.

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Student Feedback

5.0

Average Rating

100%

Reviews

Ann Thiel
EDF Renewable Energy
7/30/2017

I liked the course a lot but it was a lot of information to retain for one final exam. Why did you teach only IW41 when IW42 is an easier T-code for people to use?

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Level:	Beginner
Duration:	8 hours
Type:	Simulation
Delivery:	Online, self-study
Release:	ECC 6.0
Category:	SAP Logistics
Exam:	120+ questions

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