CS101
SAP Customer Service
Companies hiring Customer Service Representatives and Coordinators are looking for SAP experience. Learn SAP's Customer Service (CS) module and wow both customers and your employer. A must for anyone working with SAP's Logistics modules.
In this course you will learn:
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Course Goal
- Create billing requests, documents
- Maintain service master and spare parts
- Maintain customers, equipment, task list, functional location
- Customer warranty and service request notifications
- Work with service orders, contracts, maintenance orders
Audience
- End users
- IT/Business analysts
- Project team members
Exam/Certificate
- Formal final exam (timed and graded, see sample SAP exam)
- Certificate of Completion (more certification info)
- Qualifies for Certified SAP Professional designation (view)
Lesson Plan
| Lesson | Description | Preview |
| 1 | Maintain Customer Centrally | Preview |
| 2 | Maintain Spare Parts Material | |
| 3 | Service Master | |
| 4 | Maintain Customer Equipment | |
| 5 | Maintain Equipment Task List | |
| 6 | Maintain Customer Functional Location | |
| 7 | Maintain Customer Warranty | |
| 8 | Maintain Customer Service Request Notification | |
| 9 | Create Service Order With Reference | |
| 10 | Create Service Order Quotation | |
| 11 | Maintain Service Contract With Customer | |
| 12 | Goods Issuance for Maintenance Service Order | |
| 13 | Individual Confirmation of Maintenance Order | |
| 14 | Create Billing Request | |
| 15 | Create Billing Document | |
| 16 | Service Order List |
Career Paths
This training course is included in the following SAP Career Paths:
Instructor
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| Level: | Beginner |
| Duration: | 8 hours |
| Type: | Simulation |
| Delivery: | Online, self-study |
| Release: |
ECC 6.0 |
| Category: | SAP Logistics |
| Exam: | 120+ questions |
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