CRM101
SAP CRM - Sales Professional
Learn to use SAP to chase more leads, make more sales, and become a top seller. Learn most important activities in SAP's CRM system for Sales Professionals. This course is a basic requirement for any Sales Professional working with SAP CRM.
In this course you will learn:
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Course Goal
- CRM overview and Web UI
- Working with Leads, Accounts and Contacts
- Creating Activities
- Setting up Opportunities
- Creating Quotations and Sales Orders
- Working with Pipelines and Reports
Audience
- End users
- IT/Business analysts
- Project team members
Exam/Certificate
- Formal final exam (timed and graded, see sample SAP exam)
- Certificate of Completion (more certification info)
- Qualifies for Certified SAP Professional designation (view)
Lesson Plan
| Lesson | Description | Preview |
| 1 | Overview of Web UI & Personalization | Preview |
| 2 | Leads | |
| 3 | Account Creation | |
| 4 | Account Hierarchies | |
| 5 | Contact Creation | |
| 6 | Activities - Appointments & Email | |
| 7 | Activities - Tasks and Phone Calls | |
| 8 | Opportunities | |
| 9 | Quotations | |
| 10 | Sales Orders | |
| 11 | Sales Contracts | |
| 12 | Pipeline Performance Management | |
| 13 | Interactive Analytic Reports |
Instructor
426 Reviews
12567 Students
124 Courses
New York, NY
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Student Feedback
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| Level: | Beginner |
| Duration: | 6.5 hours |
| Type: | Simulation |
| Delivery: | Online, self-study |
| Release: |
SAP CRM 7 |
| Category: | SAP CRM |
| Exam: | 40 questions |
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Snohomish County PUD
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