Managing Conflict with Emotional Intelligence

Managing Conflict with Emotional Intelligence

Conflict and disagreements are a natural part of everyday life - at home, at work, between individuals, in teams, in groups, in tribes, and between nations. Where there are people, there is conflict. This course is about proactively working together with others in ways that will help you to communicate more efficiently as you work with them to understand and work with differences that lead to conflict. In addition, the skills, processes, and tools taught in this course can bring value to other aspects of your life.

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Course Goal

  • Identify what conflict is and how people react to it
  • Recognize why some conflict is to be expected and why it is a part of healthy relationships
  • Contrast the various modes that can be used in conflict resolution
  • Develop strategies for dealing with conflict and learn ideas on how to resolve difficulties
  • Discover how emotional intelligence is used to resolve conflict and build emotional bonds

Who This Training Is For

  • Executives and Managers
  • All SAP professionals


  • Certificate of Completion (more certification info)
  • Upon successful completion of this course, receive your Managing Conflict with Emotional Intelligence certificate


Robin Hills

5.0 Average Rating

7 Reviews

41 Students

6 Courses

Robin Hills

Course Creator

Over 40 years of business and commercial experience helping executives and leaders develop business performance through increased self-awareness and understanding of others. Registered and accredited with the British Psychology Society as a Test User: Occupational Ability and Personality (Level A and B). Quality in the major internationally recognized profiling tools. Director of Ei4Change, Emotional Intelligence 4 Change, a company specializing in training, coaching and personal development focused around emotional intelligence, positive psychology and neuroscience. Ei4Change has the most comprehensive range of online courses available on the internet with over 70,000 learners in 175+ countries.

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Language: English
Level: Beginner
Duration: 3.5 hours
Type:  Instructor-led
Category: Personal Development

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