Managing Conflict with Emotional Intelligence
IC1416

Managing Conflict with Emotional Intelligence

Conflict and disagreements are a natural part of everyday life - at home, at work, between individuals, in teams, in groups, in tribes, and between nations. Where there are people, there is conflict. This course is about proactively working together with others in ways that will help you to communicate more efficiently as you work with them to understand and work with differences that lead to conflict. In addition, the skills, processes, and tools taught in this course can bring value to other aspects of your life.

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Course Goal

  • Identify what conflict is and how people react to it
  • Recognize why some conflict is to be expected and why it is a part of healthy relationships
  • Contrast the various modes that can be used in conflict resolution
  • Develop strategies for dealing with conflict and learn ideas on how to resolve difficulties
  • Discover how emotional intelligence is used to resolve conflict and build emotional bonds

Who This Training Is For

  • Executives and Managers
  • All SAP professionals

Exam/Certificate

  • Certificate of Completion (more certification info)
  • Upon successful completion of this course, receive your Managing Conflict with Emotional Intelligence certificate

Instructor

Robin Hills

4.9 Average Rating

11 Reviews

69 Students

11 Courses

Robin Hills

Course Creator

Robin Hills is an emotional intelligence coach, trainer, and facilitator. He is Director of Ei4Change - Emotional Intelligence 4 Change - a company specialising in personal development focused on the practical application of emotional intelligence, positive psychology and neuroscience in the workplace. Robin has over 40 years of business and commercial experience helping executives and leaders develop business performance through increased self-awareness and understanding of others to enhance their emotional intelligence. Robin is registered and accredited with the British Psychology Society as a Test User: Occupational Ability and Personality (Level A and B) and a Business Member of the Association for Business Psychology. He is qualified in the major internationally recognized profiling tools such as DISC, Myers Briggs Type Indicator (MBTI) and the Emotional Intelligence Quotient Inventory (EQ-I 2.0). He uses these in his work to assess type, trait, behavior, and emotional intelligence and their application in the workplace. Robin is the author of two business books in The Authority Guide Series. These are - The Authority Guide to Emotional Resilience in Business - The Authority Guide to Behaviour in Business Robin has developed an experiential coaching methodology "Images of Resilience" to support cathartic conversations around resilience. This helps leaders and managers to understand resilience and stress management within themselves and in their teams leading to enhanced performance. Ei4Change has the most comprehensive range of online emotional intelligence courses available on the internet with over 200,000 learners in 180+ countries, and is pleased to make these available on Michael Management.

Student Feedback

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Language: English
Level: Beginner
Duration: 3.5 hours
Type:  Instructor-led
Category: Personal Development

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