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Effective Conflict Management

Conflict can range from minor and harmless to highly significant and extremely harmful for the individuals concerned and for the organization. The skills involved in managing conflict can therefore prove invaluable in the workplace as well as in family and community life. Situations involving conflict can create considerable anxiety and distress. Unfortunately, this means that many people choose to take the easy way out by pretending the conflict does not exist. Learn how to be more confident in managing situations involving conflict.

101 Enrolled (7) Beginner

Course Goal

  • Understand the price we pay for ignoring conflict, rather than addressing it
  • Learn about the four levels of conflict
  • Explore various tools for managing conflict
  • Be more confident in managing situations involving conflict

Who This Training Is For

  • All SAP professionals
  • End users
  • Executives and Managers
  • Project team members


How students rated this courses


(Based on 7 reviews)



Neil Thompson

Human relations, well-being and leadership expert

4.6 Instructor Rating

Dr. Neil Thompson is a well-published and highly respected expert in human relations and well-being. Formerly a university professor in the UK, for over twenty years now he has been an independent writer, educator, and adviser. His books include People Management (2013), The Authentic Leader (2016) Promoting Equality: Working with Diversity and Difference (4th edn, 2018) and Effective Communication (3rd edn, 2018) all published by Red Globe Press, and Loss, Grief and Trauma in the Workplace (2009) and Mental Health and Well-being: Alternatives to the Medical Model (2019) published by Routledge. He has considerable experience as a consultant and workshop facilitator.

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Enroll in this single course$39
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What’s included

  • Language: English
  • Level: Beginner
  • Duration: 0.5 Hrs
  • Type: Instructor-led
  • Releases:
  • Category: Personal Development

Training 5 or more people?

Unlimited access for your entire SAP team.


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