Effective Conflict Management

Conflict can range from minor and harmless to highly significant and extremely harmful for the individuals concerned and for the organization. The skills involved in managing conflict can therefore prove invaluable in the workplace as well as in family and community life. Situations involving conflict can create considerable anxiety and distress. Unfortunately, this means that many people choose to take the easy way out by pretending the conflict does not exist. Learn how to be more confident in managing situations involving conflict.