Customer Care: Getting it Right

How people are treated by organizations when they first make contact can be crucial. As the saying goes, if you don't look after your customers, someone else will. Developed by highly respected author, educator, and expert in communication skills, Professor Bernard Moss, this training is ideal for anyone whose role brings them into face-to-face contact with the public in private, voluntary, or public sector organizations. This course provides an excellent foundation for high-quality customer care.