Customer Care: Getting it Right

Customer Care: Getting it Right

How people are treated by organizations when they first make contact can be crucial. As the saying goes, if you don't look after your customers, someone else will. Developed by highly respected author, educator, and expert in communication skills, Professor Bernard Moss, this training is ideal for anyone whose role brings them into face-to-face contact with the public in private, voluntary, or public sector organizations. This course provides an excellent foundation for high-quality customer care.

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Course Goal

  • Become aware of customer service pitfalls to avoid losing clients
  • Develop an understanding of what is involved in effective customer care
  • Become more confident in delivering high-quality customer care
  • Reflect on how you treat the people and customers in your organization

Who This Training Is For

  • All SAP professionals


  • Certificate of Completion (more certification info)
  • Upon successful completion of this course, receive your Customer Care: Getting it Right certificate


Neil Thompson

4.8 Average Rating

4 Reviews

19 Students

6 Courses

Neil Thompson

Human relations, well-being and leadership expert

Dr. Neil Thompson is a well-published and highly respected expert in human relations and well-being. Formerly a university professor in the UK, for over twenty years now he has been an independent writer, educator, and adviser. His books include People Management (2013), The Authentic Leader (2016) Promoting Equality: Working with Diversity and Difference (4th edn, 2018) and Effective Communication (3rd edn, 2018) all published by Red Globe Press, and Loss, Grief and Trauma in the Workplace (2009) and Mental Health and Well-being: Alternatives to the Medical Model (2019) published by Routledge. He has considerable experience as a consultant and workshop

Student Feedback

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Language: English
Level: Beginner
Duration: 1.00 hours
Type:  Instructor-led
Category: Personal Development

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