ChatGPT Decoded: Your Quick Guide to Everything AI

Malay A. Upadhyay

Chief Growth & Operations Officer at an AI SaaS firm. Board Advisor at University of Richmond - CX Program. Author.

4.8 Instructor Rating

Malay A. Upadhyay is an expert in AI-led growth enablements. As the Chief Growth & Operations Officer at SalesChoice, an award-winning AI platform-as-a-service, Malay has guided numerous businesses on their transformative AI journeys, enabling them to achieve remarkable growth objectives through sophisticated analytics tailored to their specific organizational and market dynamics. Malay''s extensive global portfolio encompasses diverse industries such as F&B in Dubai, hospitality in India, manufacturing in Italy, energy in the US, and more recently, healthcare, telecom, high-tech, and logistics in North America. This rich background has bestowed upon him a profound understanding of the intricacies within each sector. Prior to the onset of the pandemic, Malay served as a board member of the esteemed AI Directory and contributed to the formulation of the European Commission''s AI policy through his involvement with the ''High-Level Expert Group'' in the European AI Alliance. Presently, Malay serves as an advisor to the Customer Experience Program at the University of Richmond. His contributions to the dual domain of AI-led growth have earned him recognition as one of the Top 10 pioneering business leaders by Mirror Review. Malay has trained 200+ revenue managers and executives on how to get the most out of AI enablements to supercharge their growth and solve some of the most complex organizational challenges. The successes and failures he has encountered have allowed him to devise best practices and some of the first managerial frameworks around AI. They feature prominently in Malay’s ‘AI Management’ series of books, now published with one of the world’s largest tech publishers. They are also an exclusive part of his educational courses and training curriculum. Malay’s creations continue to aid and impact organizations and professionals alike. With an astute grasp of how to strategize and operationalize the full customer acquisition and retention cycle involving Marketing, Sales and Customer Success in the modern era, he has fully automated large swaths of the sales funnel. It allows organizations to generate and nurture 10x more leads at a tiny fraction of the cost to enable growth with limited resources. Given the power of such automation and its risk to professional jobs, Malay has also created the AI Job Calculator that estimates how much of one’s job can be automated with AI at any time, allowing professionals to better plan their career trajectory. Malay holds an MBA from Queen’s University (Canada), an MSc in Marketing Management from Bocconi University (Italy), and Bachelor of Engineering from Manipal University (India).