Build Your First Chatbot with SAP Conversational AI

Build Your First Chatbot with SAP Conversational AI

Surely you have noticed that voice-based interactions are becoming commonplace all around us; whether your role is in business, IT/development or you just have a personal interest in the subject. In this course, we will provide an overview of chatbots, common use cases and terms, the stages of bot development, and how to use bot elements such as intents and skills. By the end of the course, you will create an actual chatbot using SAP Conversational AI.

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Course Goal

  • Understand the rise in usage and value of chatbots
  • Learn how to navigate and use the bot builder
  • Create a new chatbot with custom intents and skills
  • Explore how to test and monitor your bot
  • Enable your chatbot for usage in a webchat channel


  • Consultants
  • Developers
  • End users
  • IT/Business analysts
  • Project Managers
  • Project team members


Lesson Plan

Introduction and Overview
1 Introduction and Overview Preview
Conversational AI Overview
2 The Rise of Chatbots
3 Common Use Cases
4 SAP Conversational AI and the Stages of Bot Building
Register and Create a New Bot
5 Register with SAP Conversational AI and Login
6 Create a New Bot
Train your Bot
7 What are Intents, Expressions and Entities?
8 Creating Intents and Expressions
9 Creating Entities
Build Your Bot Skills
10 What are Skills?
11 Creating Skills
12 Adding Triggers, Requirements and Actions to Skills
Test and Monitor Your Bot
13 The Test and Chat Windows
14 Monitoring & Analytics
Code and Connect Your Bot
15 Integrating with External APIs
16 Accessing Your Bot from Different Channels
Summary, Appendix and Course Files
17 Course Summary
18 Appendix - Course Slides PDF
19 Course Files


Dwayne  Desylvia

4.8 Average Rating

9 Reviews

60 Students

2 Courses

Dwayne  Desylvia

Principal Solution Engineer

I am a seasoned Presales professional with 24+ years of experience helping customers understand the value of technology for their organization as part of their digital transformation. I engage with and help customers across all aspects of Presales activities including business problem discovery and clarification, business value extraction and mapping, solution modeling and architecture, presentations, demonstrations, prototypes/proof of concepts, and much more. Since 1995, I have sold and supported a wide variety of enterprise solutions including Platform, Cloud, Integration, Security, ERP, Development, and Change Management solutions and services. I actively work with emerging technologies such as SAP Leonardo, Robotic Process Automation, Conversational AI, Blockchain, voice-enabled user experiences (eg Alexa) and more. My goal is to make technology understandable and accessible to anyone and everyone. I have a passion for enterprise platform solutions & technologies and all things Presales.

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SAP Training for Businesses

Language: english
Level: Beginner
Duration: 1.50 hours
Type:  Instructor-led
Release: ECC 6.0
Enterprise Software
Category: Essential SAP Skills

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