Customer Success Stories: De Nora Water Technologies

Customer Success Story
De Nora Water Technologies


Initially, De Nora intended to hire a consultant located in Italy to oversee the SAP implementation in person, but the COVID-19 pandemic forced them to change course.

“When we ran into COVID-19, we had an urgent need to react quickly to the changing environment, and that environment meant that we could not have anybody travel to the US to support the key-user and end-user training,” said Monique Pietropaoli, Commercial Manager at De Nora. “Because of COVID and everybody working from home, we needed to respond incredibly quickly with an alternative.”

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De Nora discovered Michael Management quickly from an online search. “What I learned very quickly was that I could implement them in a matter of days and deal with the lack of local support almost immediately, which was critical in order for us to keep moving forward on our implementation,” said Monique.

The severity of the COVID-19 pandemic had increased during March, while the SAP rollout in De Nora’s Texas office was slated to go live in early April. “We had a matter of days to switch gears,” said Monique. “When we found Michael Management, I tested them out and it was very clear to me that they were more than capable of meeting our needs.”





88
ACTIVE USERS

484
COURSES ASSIGNED TO STUDENTS

3595
HOURS OF TRAINING ASSIGNED

SAP training success story from De Nora Water Technologies

SAP training success story from De Nora Water Technologies


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MONIQUE PIETROPAOLI
Commercial Manager
De Nora Water Technologies

“Michael Management has a full offering for all SAP training,” said Monique. “It covered all of the modules that we needed on both the basic level, as well as intermediate and, in some cases, advanced-user level. It’s worked out quite well because we’ve been able to give each user a sampling of everything that they need in order to do their job. They’re giving all of our users a very solid foundation.”

Monique noted that De Nora’s sales team in particular had success with Michael Management’s core SAP and sales-order training modules. “I heard a lot of ‘Aha!,’ ‘I see,’ ‘I get it’-all of those little things that signaled to me that they were able to very quickly connect the dots on the business process because of the system knowledge they got through the Michael Management courses,” she said.

De Nora employees appreciated how easy the courses were to use and reference.”People liked the online training platform because they could go back to it,” said Monique. “They repeated the courses so they could further understand; they could refresh their memory on what was said.

“Overall, participation in the courses has been good, and I think that our users have the knowledge that they need,” said Monique. “It’s been deployed to all users at all levels and all skill types. I’m pleased with it. I’m actually looking forward to the next group of users getting online and running with the programs.”

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MONIQUE PIETROPAOLI
Commercial Manager
De Nora Water Technologies

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