Whether you are starting an SAP implementation or just an upgrade, change management is a critical process to keep in mind.
People are not always happy to adopt new technologies, we often are resistant to change for many good reasons.
For example, when Microsoft changed their menu systems to the very different Ribbons, the most annoyed users were the superusers.
They were already so efficient at getting around that the changes, even though it was more intuitive for new users, it caused much frustration. Microsoft introduced may apps to help the transition but still, people resisted the changes.
Speaking from experience of Maintenance folks, going from a legacy system that they knew well to SAP was not an easy road. Over the years, implementers have learned many lessons but still many concepts are neglected. Even the transition from SAP ERP to HANA has been painful to some companies after GO-Live with user acceptance and adoption.
So, what can we do to improve SAP Implementations? “Begin with the end in mind.” Do not underestimate users' resistance to change, “show them the money”.
Prior to implementing SAP, companies usually spend at least some time in change management. Often user acceptance is neglected or underestimated in the importance of the roll-out.
As an empathetic instructor of SAP, I wish to convey to project leaders, maintenance managers, and consultants what insights my experience has brought to my attention. We can do better!
Something vital to keep in mind: some Images from SAP ERP can be set globally for all users to benefit!
Does your ih01 screen display Equipment and Material Information as defaulted in SPRO?
(legacy number, Permit, PLG, WC, Cost Center or WBS, Status, Object Type, Warranty);
Are all your Global Default Variants protected, set to “fit to screen” and owned by a superuser? Is your ih01 set with dynamic current date or are new users not seeing updates? (example Global Variant SAP_tcode_iw28, no scroll bar)!
Are your Order, Task List, and BOM Edit columns all matched and set properly to allow easy data entry as well as paste from data sources? (PS: Add all required columns so no pop-ups).
If you want to build on these foundational tips, check out Michael Management's course on Tips for SAP End Users.
In addition, check out our Basic SAP Configuration course to learn what configurations are possible in SAP, in order to better support t your clients’ requirements
Anyway, I hope you enjoyed this post and find the tips useful.
And, thank you for sharing this post!