Understand SAP CRM 7.2 in SAP Netweaver for Beginners

This course is designed in SAP CRM 7.2 in SAP Netweaver. The content will benefit those who want to work in any SAP CRM business role. The processes discussed apply to marketing professionals who want to create campaigns and customer segments, sales professionals who create sales transactions, agents who work in an interaction center and solve customer complaints and problems, or channel managers who create leads.