Credit not requested exists

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

What causes this issue?

Credit items exist that have not been requested.

System Response

How to fix this error?

There are credit items that have not been requested within the
receivables list. This may be because these credit items were not
included in the receivables list when the payoff was entered or were not
posted until after the entered payoff had been posted.
You can select the individual credit items on the <ZK>Open Items </>tab
page. The selected items are included in the receivables list.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.