EAN &1 does not correspond to the GTIN format and cannot be transferred
Message type: E = Error
Message class: CRM_PRODUCT_CUSTMSG - CRM Product - Customer-Specific Messages
Message number: 024
Message text: EAN &1 does not correspond to the GTIN format and cannot be transferred
What causes this issue?
EANs created for ERP materials do not comply with the GTIN format. These
EANs could therefore not be transferred to the CRM system.
EANs can only be transferred if they meet the following requirements
("GTIN format"):
The EAN does not contain any alphanumeric characters. It is numeric.
The EAN is 8, 12, 13, or 14 characters long. Any other lengths are not
supported. As the GTIN is a 14-digit number in the CRM system, the EAN
from ERP is padded with leading zeros.
System Response
The system issues an error message and will not allow you to continue with this transaction until the error is resolved.
How to fix this error?
Procedure for System Administrators
Error message extract from SAP system. Copyright SAP SE.
Related Error Messages
CRM_PRODUCT_CUSTMSG023 Import of product hierarchy into hierarchy &1 not possible (note &2)
CRM_PRODUCT_CUSTMSG022 Immport of material type into hierarchy &1 not possible (note &2)
CRM_PRODUCT_CUSTMSG025 Customer material number &1 cannot be loaded (material &2 is missing)
CRM_PRODUCT_CUSTMSG026 Customer material number &1 cannot be loaded (business part. &2 missing)
