CIC framework does not exist for agent &

Message type: E = Error

Message class: CIC - Customer Interaction Center Framework

Message number: 011

Message text: CIC framework does not exist for agent &



What causes this issue?

Framework ID is not maintained in the CIC profile.


System Response

The transaction cannot be processed further.


How to fix this error?

Assign a framework ID to the CIC profile Customizing.


Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.


Error message extract from SAP system. Copyright SAP SE.