CIC framework does not exist for agent &
Message type: E = Error
Message class: CIC - Customer Interaction Center Framework
Message number: 011
Message text: CIC framework does not exist for agent &
What causes this issue?
Framework ID is not maintained in the CIC profile.
System Response
The transaction cannot be processed further.
How to fix this error?
Assign a framework ID to the CIC profile Customizing.
Procedure for System Administrators
The system issues an error message and will not allow you to continue with this transaction until the error is resolved.
Error message extract from SAP system. Copyright SAP SE.