The destination '&1 (&2)' is also used in the scenario '&3'

Message type: E = Error

Message class: BCOM_R - Business Communication: Messages for Rule-Based Routing

Message number: 009

Message text: The destination '&1 (&2)' is also used in the scenario '&3'



What causes this issue?

A destination should only be used in one scenario. Otherwise, there is
a risk that a router cannot uniquely assign an incoming communication
request (for example, a telephone call or e-mail) to a scenario.
If the scenarios that contain the same destination download on
different servers, the problem does not exist.


System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.



How to fix this error?



Procedure for System Administrators


Error message extract from SAP system. Copyright SAP SE.