Frequently Asked Questions: General Questions

Here are the most frequently asked general questions we receive. If you have a question that is not covered here please review our other FAQs.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as payments via PayPal.

No, sorry, we do not offer installment payment options.

We recommend a high speed connection via DSL or Cable. If you have a ISDN or dial-up connection you can still connect to the SAP systems and the training courses but it will be slow.

If you purchased your computer within the last 10 years or so and are running a Windows (WIN 95 or higher) or MAC operating system it will work just fine for SAP access and our SAP training courses.

Yes, it is! However, we take the SAP systems down on the first Saturday of each month for routine maintenance and back-ups. This downtime typically last for about 8 hours. Like everyone else we are not immune to technical glitches and have to work through issues which may take extended periods of downtime. In these rare cases we will offer either a refund (full or partial) or free access time.

Yes, SAP Access and SAP training subscriptions renew automatically. To cancel simply send us an email before it renews - that's it. If you don't want your subscription to renew automatically send us an email - we'll make sure you don't get charged automatically.
SAP training courses do not renew automatically. They are valid for 1 full year.

Yes, you can! You can use any computer and switch back and forth (i.e. between a work computer and a home computer) - however, please remember that you may not share your user ID with other people.

Yes, for both training and SAP Access.
Please contact us at info@michaelmanagement if you are interested.

No, if your transaction was declined we have not charged your credit card. Any pending charge on your credit card statement will automatically disappear within 3-5 business days.




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