SAP Access - FAQs
 
Here are the most frequently asked questions we receive regarding our SAP Access subscriptions. If you have a question that is not covered here please review our other FAQs.
 
 
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FREQUENTLY ASKED QUESTIONS Sign up now!   
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  How does the Remote SAP Access work?
  How quickly do I get my user ID and password?
  What kind of internet connection do I need?
  What kind of computer or operating system do I need?
  I have a MAC computer - is that ok?
  Is the system available 24/7?
  Does this subscription renew automatically?
  Can I use multiple computers to access the systems?
  How fast are the systems? How many people are on it?
  How often do you refresh the systems?
  Can I switch between systems?
  Do you apply OSS notes and Hot Packs to fix bugs?
  Do I have access to all transactions & modules?
  What about access to System Administration and other Basis functions?
  Can I get ABAP access?
  Why do you charge extra for ABAP access?
  Do you have IDES installed and do your systems have sample data already?
  Do you offer access to add-on systems such as BW, CRM, PI, etc.?
  Do you offer multi-user or long-term discounts?
  Do you offer any support?
  Is this legal?
  What if it just doesn't work for me after I buy access?
 
How does the Remote SAP Access work?
Access to our SAP training systems is via the internet - all you need is the SAP GUI version 7 or higher. If you don't have a GUI we will send you a download link from which you can download & install the SAP GUI.

Our system offers you access to all user and configuration transactions for all modules (except for user maintenance and basis/system administration functions). You can play & practice as much as you want, including setting up your own entities, configuration, master data and transactions.

Once you buy your SAP Access package it typically takes less than 1 business day to activate your account and you will receive an email with your user ID and password.
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How quickly do I get my user ID and password?
It typically takes just a few hours to activate your account if we receive your order during our business hours - if not, we'll set you up within 1 business day. We will send you an email with your user ID and password.
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What kind of internet connection do I need?
We recommend a high speed connection via DSL or Cable. If you have a ISDN or dial-up connection you can still connect to the SAP systems but it will be slow.
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What kind of computer or operating system do I need?
If you purchased your computer within the last 10 years or so and are running a Windows (WIN 95 or higher) or MAC operating system it will work just fine.
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I have a MAC computer - will that work?
Yes, it will. We have special configuration files for MAC users that allow you to run SAP on your computer.
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Is the system available 24/7?
Yes, it is! However, we take the systems down on the first Saturday of each month for routine maintenance and back-ups. This downtime typically last for about 8 hours. Like everyone else we are not immune to technical glitches and have to work through issues which may take extended periods of downtime. In these rare cases we will offer either a refund (full or partial) or free access time.
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Does this subscription renew automatically?
Yes, it does. All SAP access subscriptions renew automatically until you cancel it. To cancel simply send us an email before it renews - that's it. If you don't want your subscription to renew automatically send us an email - we'll make sure you don't get charged automatically.
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Can I use multiple computers to access the courses?
Yes, you can! You can use any computer and switch back and forth (i.e. between a work computer and a home computer) - however, please remember that you may not share your user ID with other people.
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How fast are the systems? How many people are on it?
We have a dedicated T1 line and have users from all over the world! Connection speed has never been an issue for our students. Also, we keep the number of users per server to a minimum and typically have an average of only 20 users online!
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How often do you refresh the systems?
We typically refresh our systems every 6 months. That means your data will be available for a long time and you don't have to worry about re-doing all your work every 30 days.
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Can I switch between systems?
Yes, you can. We can switch your subscription from one system to another free of charge once every month.
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Do you apply OSS notes and Hot Packs to fix bugs?
Yes, we do. While we do not implement individual OSS notes (there are simply too many of them) we do apply SAP's Hot Packs and other patches on the first Saturday of every month.
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Do I have access to all transactions & modules?
You have access to all user and configuration transactions for all functional modules, incl. FI/CO, MM, SD, HR, etc. However, we do restrict access to certain user maintenance and basis/system administration transactions to ensure a reliable environment for all SAP users. If you require SAP_ALL authorizations we offer a special ECC 6.0 server for this.
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What about access to System Administration and other Basis functions?
Sorry, but in order to ensure a stable and reliable system for all users we restrict access to system administration and other Basis functions. However, we have a special ECC 6.0 server where we offer SAP_ALL authorizations.
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Can I get ABAP access?
Yes, you can for an additional fee. We have a limited number of developer user IDs available. If you plan to do any development work contact us before you sign up to see if we have any development user IDs available. Development user IDs are assigned on a first come, first served basis. We reserve the right to re-assign you to a different user ID if we find that there is no development activity.
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Why do you charge extra for ABAP access?
Because SAP charges us extra for a developer's user ID - therefore, we need to charge a small extra fee for developer user IDs.
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Do you have IDES installed and do your systems have sample data already?
Yes, we do! The IDES (International Demo and Education System) provides a fully functional SAP system, including full configuration, master data and transactions. You can see how SAP configured the system and learn from their set-up. Also, the IDES data includes full sample data like master records and transactions in all modules which means you don't have to do any set up yourself and can start learning right away!
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Do you have any add-on systems such as BW, CRM, PI, etc.?
Yes, we offer many different systems based on demand. We have BW/BI, CRM, Netweaver Portals, Solution Manager, etc. and all systems are connected. To see a list of all available systems click here: http://www.michaelmanagement.com/sap_access_order.asp
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Do you offer multi-user or long-term discounts?
Yes, we do! If you have 5 or more users we will extend a 10% volume discount. Also, if you sign up for SAP access for 3 months or 1 year we will extend a discount ranging from 20-25%.
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Do you offer any support?
Absolutely! We offer email support 7 days a week via our online help desk system! Simply open a help desk ticket here: http://sapaccess.helpdeskconnect.com

We respond & resolve most issues within 1 business day. We support all issues related to system access and security and we will, of course, help you get set up. We do not, however, offer configuration or desktop support, nor do we provide one-on-one training.
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Is this legal?
Yes, we are an official SAP customer and own our SAP license. To make sure you have access to a fully licensed SAP system, login to SAP and go to System > Status. Make sure that the system has an Installation Number assigned. If the Installation Number is blank or says 'Initial' you are in a non-licensed demo version of SAP.

All our systems are fully licensed versions of SAP - not some demo version like you find with other SAP Access providers.
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What if it just doesn't work for me after I buy access?
We want you to be 100% satisfied with your SAP access! If you don't like our service or support tell us in the first 10 days and we'll refund your money - no questions asked!
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