SAP Access - FAQs
Here are the most frequently asked questions we receive regarding our SAP Access subscriptions. If you have any other questions please contact us.
How does the
Remote SAP Access work?
Access to our SAP training systems is via the internet - all
you need is the SAP GUI version 6.40 or higher. If you don't have
a GUI we will send you a download link from which you can download
& install the SAP GUI.
Our system offers you access to all user and configuration transactions for all
modules (except for user maintenance and basis/system
administration functions). You can play & practice as much as you want, including setting
up your own entities, configuration, master data and transactions.
Once you buy your SAP Access
package it typically takes less than 1 business day to activate your account
and you will receive an email with your user ID and password.
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How quickly do I get my user ID and password?
After you buy your SAP Access
package it typically takes just a few hours to activate your account.
We will send you an email with your user ID and password.
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What kind of internet connection do I need?
We recommend a high speed connection via DSL or Cable. If you
have a ISDN or dial-up connection you can still connect to the SAP
systems but it will be very slow.
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What kind of computer or operating system do I need?
If you purchased your computer within the last 10 years or so
and are running a windows operating system (WIN 95 or higher) it
will work just fine.
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I have a MAC computer - will that work?
Yes, it will. We have special configuration files for MAC
users that all you to run SAP on your computer.
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Is the system
available 24/7?
Yes, it is! However, we take the systems down on the first Saturday of each
month for routine maintenance and back-ups. This downtime
typically last for about 8 hours.
Like everyone else we are not immune
to technical glitches and have to work through issues which may
take extended periods of downtime. In these rare cases we will
offer either a refund (full or partial) or free access time.
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Can I use multiple computers to access the systems?
Yes, you can! You can use any computer and switch back and
forth (i.e. between a work computer and a home computer).
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How fast are the systems? How many people are on it?
We have a dedicated T1 line and have users from all over the
world! Connection speed has never been an issue for our students.
Also, we keep the number of users per server to a minimum and
typically have an average of only 20 users online!
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How often do you refresh the systems?
We typically refresh our systems every 6 months. That means
your data will be available for a long time and you don't have to
worry about re-doing all your work every 30 days as with the other
providers that run illegal demo versions of SAP.
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Can I switch between systems?
Yes, you can. We can switch your subscription from one system
to another free of charge once every month.
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Do you apply OSS notes and Hot Packs to fix bugs?
Yes, we do. While we do not implement individual OSS notes
(there are simply too many of them) we do apply SAP's Hot Packs
and other patches on the first Saturday of every month.
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Do I
have access to all transactions & modules?
You have access to all user and
configuration transactions for all functional modules, incl. FI/CO, MM, SD,
HR, etc. However, we do restrict access to certain user
maintenance and basis/system administration transactions to ensure
a reliable environment for all SAP users.
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What about access to System
Administration and other Basis functions?
Sorry, but in order to ensure a stable and
reliable system for all users we restrict access to system
administration and other Basis functions.
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Can
I get ABAP access?
Yes, you can for an additional fee. We have a limited
number of developer user IDs available. If you plan to do any development
work contact us before you sign up to see if we have any development user
IDs available. Development user IDs are assigned on a first come, first
served basis. We reserve the right to re-assign you to a different user ID
if we find that there is no development activity.
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Why do you charge extra for ABAP access?
Because SAP charges us $9,000 for a developer's user ID
- that's more than twice as much as a regular user. Therefore,
we need to charge a small extra fee for developer user IDs.
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Do you
have IDES installed?
Yes, we do! The IDES (International Demo and
Education System) provides a fully functional SAP system,
including full configuration, master data and transactions. You
can see how SAP configured the system and learn from their set-up.
Also, the IDES data includes master records and transactions in
all modules which means you don't have to do any set up yourself
and can start learning right away!
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Do you have
any add-on systems such as BW, CRM, PI, etc.?
Yes, we offer many different systems based on demand. We have
BW/BI, CRM, Netweaver Portals, Solution Manager, etc. and all
systems are connected. To see a list
of all available systems click here: http://www.michaelmanagement.com/sap_access_order.asp
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Do you offer
multi-user or long-term discounts?
Yes, we do! If you have 5 or more users we will extend a 10%
volume discount. Also, if you sign up for SAP access for 3 months
or 1 year
we will extend a discount ranging from 20-25%.
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Do you offer
any support?
Absolutely! We offer email support 7 days a week via our online
help desk system! Also, you can call us during regular business
hours if you prefer to speak with us over the phone. We respond & resolve most issues
within 1 business day. We support all issues related to system
access and security and we will, of course, help you get set up. We do not, however, offer
configuration or desktop support, nor do we provide one-on-one
training.
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Is this
legal?
Yes, we are an official SAP customer and
own our own SAP license. To make sure you have access to a fully
licensed SAP system, login to SAP and go to System > Status.
Make sure that the system has an Installation Number assigned. If
the Installation Number is blank or says 'Initial' you are in a
non-licensed demo version of SAP.
All our systems are fully
licensed versions of SAP - not some demo version like you find
with other SAP Access providers.
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What if it
just doesn't work for me after I buy access?
We want you to be 100% satisfied with your SAP access! If you don't like our
service or support tell us and we'll refund your money - no
questions asked!
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Ready to choose your SAP access package?
Sign up for SAP Remote Access
To sign up for commercial access, send us an email.
Are you looking for SAP Access subscriptions for Individuals instead?
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