SAP Training: Customer Service Specialist
SAP Sales and Distribution

SAP Sales and Distribution (SD) allows you to ship, bill, sell, and transfer products. With the power of SD in your toolbox you're one step closer to becoming a seasoned SAP professional. This course teaches required common functions of the SD module.

 Type
  • Simulation
 Duration
  • 6 hours
 Audience
  • End users
  • IT/Business analysts
  • Project team members
 Goals
  • Run basic sales reports
  • Learn to work with customers and business partners
  • Learn how to create inquiries, quotations and sales orders
  • Create deliveries and billing documents

SAP SD - Deliveries

Become the problem solver in your supply chain team. Learn to quickly resolve shipping mishaps by processing free-of-charge deliveries. Mistakes happen. Everyone working with SAP SD needs to take this course.

 Type
  • Simulation
 Duration
  • 5.5 hours
 Audience
  • End users
  • IT/Business analysts
  • Project team members
 Goals
  • Create free-of-charge deliveries
  • Check stock availability and credit limits
  • Release deliveries and process message output
  • Delete deliveries and reverse goods receipts

SAP Customer Service

Companies hiring Customer Service Representatives and Coordinators are looking for SAP experience. Learn SAP's Customer Service (CS) module and wow both customers and your employer. A must for anyone working with SAP's Logistics modules.

 Type
  • Simulation
 Duration
  • 8 hours
 Audience
  • End users
  • IT/Business analysts
  • Project team members
 Goals
  • Create billing requests, documents
  • Maintain service master and spare parts
  • Maintain customers, equipment, task list, functional location
  • Customer warranty and service request notifications
  • Work with service orders, contracts, maintenance orders

SAP Customer Service - Service Contracts/Sales

This is the first of a three-part series where you will learn how common business scenarios are managed in the Customer Service module of SAP. In this course, we cover the scenarios for service contracts and simple service sales. We will also discuss some of the objects used in CS including equipment and service orders.

 Type
  • Instructor-led
 Duration
  • 2.50
 Audience
  • Consultants
  • End users
  • IT/Business analysts
  • Project Managers
 Goals
  • Understand how to work within the SAP Customer Service module
  • Learn the service business scenario for Service Contracts and Sales
  • Expand your SAP Sales and Distribution knowledge

SAP Customer Service - Field Service

This is the third in a three-part series where you will learn how common business scenarios are managed in the Customer Service module of SAP. In this course, we cover scenarios for SAP Customer Service by examining the Field Service business processes that include sales orders, service orders, and notifications.

 Type
  • Instructor-led
 Duration
  • 2.50
 Audience
  • Consultants
  • End users
  • IT/Business analysts
  • Project Managers
 Goals
  • Become familiar with the SAP Customer Service module
  • Learn the service business scenario for Field Service

$89
SAP Customer Service - In-House Repairs

This is the second in a three-part series where you will learn how common business scenarios are managed in the Customer Service module of SAP. In this course, we cover the scenarios with a discussion and demonstration of the In-House repair process (also known as Depot Repair). You will begin at the repair order, go through recording the repair actuals and end at billing!

 Type
  • Instructor-led
 Duration
  • 2.00
 Audience
  • Consultants
  • End users
  • IT/Business analysts
  • Project Managers
 Goals
  • Become familiar with the SAP Customer Service module
  • Learn about the business scenario for In-House Repair Depot Repair
  • Manage an in-house repair order from start to finish

Basic SAP Skills

This introductory course teaches you the basics of SAP and puts you on a path to developing highly sought-after, high-paying skills in large businesses. By the end you'll know SAP's most common functions and features.

 Type
  • Simulation
 Duration
  • 8 hours
 Audience
  • All
 Goals
  • Work with master data and post transactions
  • Learn how to navigate, search, and get help
  • Learn the basics of the SAP system with hands-on exercises
  • Understand how to run and print reports
  • Overview of the various modules in SAP
  • Use the SAP Business Workplace

Basic SAP Reporting Skills

Whether you're an Accountant, Business Analyst, Consultant, or Project Manager, the ability to run reports in SAP is critical for any job. Learn important reporting functions that you need to know before you can work with any SAP module.

 Type
  • Simulation
 Duration
  • 3.5 hours
 Audience
  • All
 Goals
  • Reporting variants
  • Sorting and subtotaling
  • Filtering printing
  • Learn how to run reports in SAP
  • Basic selection criteria
  • Advanced selections and dynamic selections

Intermediate SAP Sales & Distribution

Mastering the SAP Sales and Distribution module will put you ahead if your goal is to work in logistics or supply chain management. This course dives further into the end user functions of SAP's Sales and Distribution (SD) module.

 Type
  • Simulation
 Duration
  • 6 hours
 Audience
  • End users
  • IT/Business analysts
  • Project team members
 Goals
  • Sales Information System
  • Maintain products and item proposals
  • Create Material Determination and BOMs
  • Work with Output Types and Scheduling Agreements
  • Create Goods issue, Outbound Delivery

Intermediate SAP Skills

Learn the skills you need to grow your career as an SAP professional. This course will teach you the more advanced functions and features of SAP. After completing this course, you'll be comfortable with fundamental SAP skills and be ready to specialize in an SAP module.

 Type
  • Simulation
 Duration
  • 6 hours
 Audience
  • All
 Goals
  • Work with background jobs and batch input sessions
  • Understand common icons in SAP
  • Use the clipboard
  • Work with multiple sessions
  • Customize local layout, desktop shortcuts and parameter IDs

Intermediate SAP Reporting Skills

Move past your basic reporting skills and learn advanced functions and features that apply to any SAP job role. Understand how you can download reports, create PDF documents, print & email lists and much more in this hands-on SAP reporting course.

 Type
  • Simulation
 Duration
  • 4 hours
 Audience
  • All
 Goals
  • Working with report layouts and drill-down
  • Downloading SAP reports
  • Printing, emailing and sharing reports
  • PDF conversion
  • Data browser
  • Background processing