SAP Training: Customer Service Specialist
SAP Customer Service

Companies hiring Customer Service Representatives and Coordinators are looking for SAP experience. Learn SAP's Customer Service (CS) module and wow both customers and your employer. A must for anyone working with SAP's Logistics modules.

 Type
  • Simulation
 Duration
  • 8 hours
 Audience
  • End users
  • IT/Business analysts
  • Project team members
 Goals
  • Create billing requests, documents
  • Maintain service master and spare parts
  • Maintain customers, equipment, task list, functional location
  • Customer warranty and service request notifications
  • Work with service orders, contracts, maintenance orders

Basic SAP Skills

This introductory course teaches you the basics of SAP and puts you on a path to developing highly sought-after, high-paying skills in large businesses. By the end you'll know SAP's most common functions and features.

 Type
  • Simulation
 Duration
  • 8 hours
 Audience
  • All
 Goals
  • Work with master data and post transactions
  • Learn how to navigate, search, and get help
  • Learn the basics of the SAP system with hands-on exercises
  • Understand how to run and print reports
  • Overview of the various modules in SAP
  • Use the SAP Business Workplace

Basic SAP Reporting Skills

Whether you're an Accountant, Business Analyst, Consultant, or Project Manager, the ability to run reports in SAP is critical for any job. Learn important reporting functions that you need to know before you can work with any SAP module.

 Type
  • Simulation
 Duration
  • 3.5 hours
 Audience
  • All
 Goals
  • Reporting variants
  • Sorting and subtotaling
  • Filtering printing
  • Learn how to run reports in SAP
  • Basic selection criteria
  • Advanced selections and dynamic selections

Intermediate SAP Skills

Learn the skills you need to grow your career as an SAP professional. This course will teach you the more advanced functions and features of SAP. After completing this course, you'll be comfortable with fundamental SAP skills and be ready to specialize in an SAP module.

 Type
  • Simulation
 Duration
  • 6 hours
 Audience
  • All
 Goals
  • Work with background jobs and batch input sessions
  • Understand common icons in SAP
  • Use the clipboard
  • Work with multiple sessions
  • Customize local layout, desktop shortcuts and parameter IDs

Intermediate SAP Reporting Skills

Move past your basic reporting skills and learn advanced functions and features that apply to any SAP job role. Understand how you can download reports, create PDF documents, print & email lists and much more in this hands-on SAP reporting course.

 Type
  • Simulation
 Duration
  • 4 hours
 Audience
  • All
 Goals
  • Working with report layouts and drill-down
  • Downloading SAP reports
  • Printing, emailing and sharing reports
  • PDF conversion
  • Data browser
  • Background processing