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SAP Customer Master Usage for Order-to-Cash Processes
IC0630

SAP Customer Master Usage for Order-to-Cash Processes

In this course you will gain a deep understanding of how an optimized customer master supports an optimized order-to-cash process and its related business processes. Learn how to access & navigate the many screens & fields in the SAP ECC Customer Master, understand where data comes from and how it's used in the order-to-cash process.

11  Reviews   4.3 of 5.0

Course Goal

  • Become an expert in navigating the customer master views
  • Understand the tabs and fields used in SAP order-to-cash transactions
  • Become proficient in reviewing and analyzing the Customer Master in preparation for project requirements
  • Become confident in managing the SAP Customer Master
  • Develop a strong understanding of the Customer Master integration in order-to-cash/other business processes

Audience

  • Consultants
  • End users
  • Executives and Managers
  • IT/Business analysts
  • Project Managers
  • Project team members

Exam/Certificate


Lesson Plan

1
Welcome to the Course
Preview
2
Customer Management Business Process Overview & Challenges
3
Benefits of a well defined and optimized Customer Management process

4
Customer Master Access: Overview, Menu & Transaction Access
5
Customer Master Access: Initial Screen Usage in Detail

6
Customer Master Display: Section Introduction
7
Customer Master General Data Overview & Address Data
8
Customer Master Display: General Data - Control Tab
9
Customer Master Display: General Data - Payment Tab
10
Customer Master Display: General Data - Marketing Tab
11
Customer Master Display: Unloading Points & Foreign Trade Data
12
Customer Master Display: General Data Contact Persons
13
Customer Master Display: Sales Data - Sales View
14
Customer Master Display: Sales Data - Shipping View
15
Customer Master Display: Sales Data - Billing View
16
Customer Master Display: Sales Data - Partner Functions
17
Customer Master Display: Company Code Data - Account Management
18
Customer Master Display: Company Code Data - Payment Transactions
19
Customer Master Display: Company Code Data - Correspondence
20
Customer Master Display: Menus & Other
21
Customer Master: Additional Views - Company Code Insurance

22
Customer Master Create: Introduction
23
Customer Master Create: Access & Navigation
24
Customer Master Create: General Data Part 1 of 2
25
Customer Master Create: General Data Part 2 of 2
26
Customer Master Create: Company Code Data
27
Customer Master Create: Sales Views
28
Create Customer: Ship-to Partner (goods recipient)
29
Customer Master Create: Payer Account (Alternate Payer)
30
Customer Master Create: Bill-to (Alternate Bill-to)
31
Create Customer: Sales Partner Account Group
32
Customer Create: With Reference

33
Customer Master Change: Introduction
34
Customer Master Change: General, CoCode & Sales
35
Customer Master: Track Customer Changes
36
Customer Master: Change Account Group

37
Customer Master: Contacts
38
Customer Master: Sales Prospects
39
Customer Master: Reporting

40
Customer Master: Sales Order Usage
41
Customer Master: Delivery (Shipping) Integration
42
Customer Master: Invoice (Billing) Integration

43
Customer Master: Wrap-up & Review
44
Customer Master: Next Steps

45
Customer Master: Data Model
46
Customer Master: Finding Field Tech Names
47
Customer Master: Data Dictionary Implementation
48
Customer Master: Data Browser

49
Customer Hierarchy Introduction
50
Customer Hierarchy Access & Navigation
51
Customer Hierarchy Detailed Walkthrough
52
Customer Hierarchy: Create Hierarchy
53
Customer Hierarchy: Change Hierarchy
54
Customer Hierarchy Node Management
55
Customer Hierarchy Table Review
56
Customer Hierarchy Order to Cash Usage
57
Customer Hierarchy Wrap-Up & Review

Instructor

Devon Winters

4.4 Average Rating

18 Reviews

100 Students

2 Courses

Devon Winters

SAP SD OTC Consultant & fan

Consultant with 20+ years of SAP software experience, helping organizations optimize and enhance their O2C/OTC (order-to-cash) processes. This includes all SAP-SD functions, as well as MM/FICO/PP, CRM, APO-gATP, AFS, IS-Retail, Warehouse, Transportation, eComm & Blockchain integration.  Industry experience in Consumer Products, Pharmaceutical, High-Tech, Bio-Chemical, Automotive, Oil and Gas, Food Processing, Textiles, HVAC, Steel, Financial, Software Development, and Media. Significant time spent in designing solutions, business process improvement,  SAP configuration, testing, training, and pre-sales.


More Courses by Devon Winters:

SAP Order-to-Cash Optimization with CMIRs
SAP Order-to-Cash Optimization with CMIRs

This course provides you with a strong foundation in the SAP Customer Material Information Record (CMIR) that you can...

4.6

Average Rating

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Student Feedback

4.3

Average Rating

Reviews

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SAP Training for Businesses

Language: English
Level: Beginner
Duration: 6.0 hours
Type:  Instructor-led
Release: ECC 6.0
Category: SAP Logistics

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