IC0593

Measuring and Managing Customer Profitability

Today's customers view suppliers' products and service lines as commodities. We often find that the sales volume of high demanding customers is not proportional to their profit level because they cause extra expenses from you the supplier. In this course, you will learn why measuring customer profitability is increasingly important, how to calculate it, and what actions will increase customer profits to a supplier.


Course Goal

  • Understand how activity-based costing calculates product/channel/customer costs
  • Learn what actions can increase the profitability of customers to a supplier
  • Understand how rapid prototyping methods quickly implement a costing system
  • Learn the basics for properly allocating direct and indirect expenses
  • Understand how to properly project future expenses/costs for budgeting/rolling financial forecasts
  • Identify obstacles that slow the adoption rate of progressive accounting

Who This Training Is For

  • Consultants
  • Executives and Managers
  • IT/Business analysts
  • Project Managers

Exam/Certificate

  • Certificate of Completion (more certification info)
  • Upon successful completion of this course, receive your Measuring and Managing Customer Profitability certificate

This Course is In the Following Learning Paths:

Enterprise Performance Management
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Instructor

Gary Cokins

4.9 Average Rating

21 Reviews

171 Students

3 Courses

Gary Cokins

President

I am the founder of Analytics-Based Performance Management LLC. It provides advisory services to organizations, consulting firms, and software vendors with their challenges with how to get started, implement, and get leverage from enterprise corporate performance management (EPM / CPM) methods. These include activity-based costing (ABC), customer profitability value analysis, analytics, driver-based budgeting and rolling financial forecasts, strategy maps, balanced scorecard KPIs, dashboards PIs, and enterprise risk management (ERM).

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Language: English
Level: Intermediate
Duration: 1.5 hours
Type:  Instructor-led
Category: Management

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