| Our commercial SAP Access packages offer
flexible, low-cost and no-maintenance access to various SAP systems. We
offer the following SAP Access packages for our commercial customers: |
| |
|
|
| |
|
|
|
| System |
Silver
Access Package |
Gold
Access Package |
|
| Fully
licensed systems (no demo/trial versions) |
 |
 |
| Private
Client |
 |
 |
| IDES
pre-configuration |
 |
 |
| Create/Change
Configuration |
 |
 |
|
|
|
| Included
IDs |
| 10 |
 |
|
|
| 20 |
 |
|
|
| Development/ABAP
user |
| |
 |
(1 user) |
|
 |
 |
(2 users) |
|
| Additional
User IDs |
$100 |
$75 |
| Additional
Development/ABAP user |
$200 |
$150 |
| OSS
Access (to search for OSS notes) |
 |
 |
|
|
|
| Online
Help Desk |
 |
 |
| 24/7
Email support |
 |
 |
Additional
Basis services available
(separate fee applies) |
 |
 |
| System
Availability |
24/7 -
95%+. |
24/7 -
95%+. |
|
|
|
| Automatic
monthly back ups |
 |
 |
| Firewall
protection |
 |
 |
|
|
|
| Month-to-Month
agreement |
 |
 |
| Discount
for annual agreement |
5% |
10% |
|
| |
$1,000/month |
$1,800/month |
| |
 |
 |
|
|
| |
| Available
Systems |
 |
SAP ERP ECC 6.0 |
 |
R/3 4.7 |
 |
CRM 5.0 |
 |
CRM 2007 |
 |
SCM 2007 |
 |
SRM 5.0 |
 |
Netweaver Enterprise Portal
7.0 |
 |
SAP PI/XI |
 |
BI 7.0 |
 |
Solution Manager 4.0 |
 |
Etc. |
|
| System
Availability |
| |
24/7 - 95%. All
systems are unavailable the first Saturday of every
month for routine maintenance from approx. 8am - 5pm
Eastern Time.
|
| |
May vary occasionally due to
system and server maintenance and events beyond MMC's
control. |
| |
|
| Support |
| |
24/7 via online help desk.
Most issues are resolved within one business day.
|
| |
* May vary occasionally due
to company events, observed U.S. holidays, and events
beyond MMC's control. |
|
|
|
| |
|
|
| |
| |