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General FAQs

Here are the most frequently asked general questions we receive. If you have a question that is not covered here please review our other FAQs.
 
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FREQUENTLY ASKED QUESTIONS  
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  I don't have a credit card. How else can I pay?
  Can I pay in installments?
  What kind of internet connection do I need?
  What kind of computer or operating system do I need?
  I have a MAC computer - is that ok?
  Is the system available 24/7?
  Does this subscription renew automatically?
  Can I use multiple computers to access the systems?
  Do you offer any trial accounts?
  My transaction was declined but I see a charge on my credit card. Did it go through?
   
 
I don't have a credit card. How else can I pay?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as payments via www.PayPal.com.
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Can I pay in installments?
No, sorry, we do not offer installment payment options.
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What kind of internet connection do I need?
We recommend a high speed connection via DSL or Cable. If you have a ISDN or dial-up connection you can still connect to the SAP systems and the training courses but it will be slow.
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What kind of computer or operating system do I need?
If you purchased your computer within the last 10 years or so and are running a Windows (WIN 95 or higher) or MAC operating system it will work just fine for SAP access and our SAP training courses.
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I have a MAC computer - will that work?
Yes, it will.
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Is the system available 24/7?
Yes, it is! However, we take the SAP systems down on the first Saturday of each month for routine maintenance and back-ups. This downtime typically last for about 8 hours. Like everyone else we are not immune to technical glitches and have to work through issues which may take extended periods of downtime. In these rare cases we will offer either a refund (full or partial) or free access time.
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Does this subscription renew automatically?
Yes, the SAP access and Premium Subscription to our website renew automatically until you cancel them. To cancel simply send us an email before it renews - that's it. If you don't want your subscription to renew automatically send us an email - we'll make sure you don't get charged automatically.

SAP training courses do not renew automatically. They are valid for 1 full year.

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Can I use multiple computers to access the courses?
Yes, you can! You can use any computer and switch back and forth (i.e. between a work computer and a home computer) - however, please remember that you may not share your user ID with other people.
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Do you offer any trial accounts?
No, we don't...but we do offer a 100% satisfaction guarantee! Simply sign up for SAP training or SAP access and try it out. If you don't like it for whatever reason tell us in the first 10 days and we'll refund your purchase price.
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My transaction was declined but I see a charge on my credit card. Did it go through?
No, if your transaction was declined we have not charged your credit card. Any pending charge on your credit card statement will automatically disappear within 3-5 business days.
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Michael Management Corporation (MMC), the MMC Logo and the MMC Swoosh are registered or unregistered trade and/or service marks of Michael Management Corp. and are protected by US and international copyright laws. All other names, brands, logos, etc. are registered trade or service marks of their respective owners. MMC is not affiliated with SAP AG. All training material is proprietary contents of MMC. SAP Access provided by MMC in partnership with Majul Enterprises, a licensed SAP provider.